system won't power off

G

Guest

The other day my mom's eMachines desktop system stopped powering off. It
exits XP just fine (saves settings, etc. ... screen goes black) but the
system doesn't power off. You can hear the CPU and power supply fans
continuing to run ... I suspect the mainboard is powered since it supplies
current to the CPU fan and the monitor no longer goes into sleep mode after
power off. If you press the start button on the desktop case XP boots fine
and everything operates normally.

I contacted eMachines and their tech insists this is an OS issue ... he's
recommended reinstalling everything. I think all the syptoms indicate a
hardware problem and before I go thru all the hassle of a reinstall I'd
appreciate hearing the opinions of someone with real XP expertise ... calling
all MVPs "Help!"
 
W

Wesley Vogel

Worth a shot.

Start | Run | Type: powercfg.cpl | Click OK |
Advanced tab | Under Power buttons | Make sure
When I press the power button on my computer:
Is not set to: Do nothing but is set to: Shut down |
Click Apply | Click OK

Power button
[[Specifies whether your computer takes an action (for example, goes into a
low-power state) when you press the Power button.]]

If that doesn't help...

WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING
http://www.aumha.org/win5/a/shtdwnxp.htm
 
P

Pennywise

JamesP said:
The other day my mom's eMachines desktop system stopped powering off. It
exits XP just fine (saves settings, etc. ... screen goes black) but the
system doesn't power off. You can hear the CPU and power supply fans
continuing to run ... I suspect the mainboard is powered since it supplies
current to the CPU fan and the monitor no longer goes into sleep mode after
power off. If you press the start button on the desktop case XP boots fine
and everything operates normally.

http://tinyurl.com/2h3yl is worth a try, it's use for an OS that
doesn't shut down properly.
 
N

NG

The other day my mom's eMachines desktop system stopped powering
off. It exits XP just fine (saves settings, etc. ... screen goes
black) but the system doesn't power off. You can hear the CPU
and power supply fans continuing to run ... I suspect the
mainboard is powered since it supplies current to the CPU fan
and the monitor no longer goes into sleep mode after power off.
If you press the start button on the desktop case XP boots fine
and everything operates normally.

I contacted eMachines and their tech insists this is an OS issue
... he's recommended reinstalling everything. I think all the
syptoms indicate a hardware problem and before I go thru all the
hassle of a reinstall I'd appreciate hearing the opinions of
someone with real XP expertise ... calling all MVPs "Help!"

Start=>Run=>Regedit

Check this key:
HKEY_LOCALMACHINE_/SOFTWARE/MICROSOFT/Windows
NT/CurrentVersion/WinLogon/

"PowerdownAfterShutdown" Value should be "1"

NG
 
W

Wesley Vogel

The User Profile Hive Cleanup service only helps with...

If you experience slow logoff (with Saving your settings for most of the
time while logging off), you are having profile unload problems.

If you see a lot of Userenv/1517, Userenv/1524 or Userenv/1500 errors in the
Event Viewer.

What's with the tinyurl crap?

What's wrong with this?

Download details: User Profile Hive Cleanup Service
http://www.microsoft.com/downloads/...6D-8912-4E18-B570-42470E2F3582&displaylang=en

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 
W

Wesley Vogel

"PowerdownAfterShutdown" Value should be "1"

Not necessarily. Mine is set to 0 and my machine shuts down fine.

PowerdownAfterShutdown Determines whether the Shut Down and Power Off option
appears in the Shut Down Computer dialog box. (This dialog box appears when
you press CTRL+ALT+DELETE and then click the Shut Down button.) on NT 4.0
and earlier. With XP if the BIOS supports it, you should see it anyway.

Some computers have BIOS that allows the computer to be powered off by
software. The PowerdownAfterShutdown entry lets you take advantage of this
feature. If you enable this feature, a radio button labeled Shutdown and
Power Off is added to the Shutdown dialog box on NT 4.0 and earlier.

<quote>
PowerdownAfterShutdown
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

Windows 2000 does not use this entry. The entry remains in the registry to
support programs designed for Windows NT 4.0 and earlier.

In Windows NT 4.0 and earlier, this entry controlled the Shutdown and Power
off option. This option is not available in Windows 2000. Instead, when you
shut down Windows 2000, it automatically turns power off on all computers
that support this feature.

Note
The power off feature is not supported on all computers.

Caution
Do not delete this entry from the registry or change its value. These
changes can cause serious, unexpected results.
<quote>
http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/regentry/12324.mspx?mfr=true

<quote>
Table 6-2 Shutdown without Logon
Key Entry Disable Enable
----------------------------------------------------------------
Winlogon ShutdownWithoutLogon 0 1

The Winlogon key entry ShutdownWithoutLogon determines whether the Shutdown
button is enabled in the logon dialog box. If available, anyone with
physical access to the computer can use the Shutdown button to halt the
system without logging on first.

By default, this button is enabled on Windows NT workstations and disabled
on Windows NT servers. You can change the setting through the registry
entry. A value of 0 disables the button and a value of 1 enables the button
(see Table 6-2).

Table 6-3 Powerdown After Shutdown
Key Entry Disable Enable
-----------------------------------------------------------------
Winlogon PowerdownAfterShutdown 0 1

Some computers have BIOS that allows the computer to be powered off by
software. The PowerdownAfterShutdown entry lets you take advantage of this
feature. If you enable this feature, a radio button labeled Shutdown and
Power Off is added to the Shutdown dialog box.

By default, the value of this entry is 0 and the button is not available on
the Shutdown dialog box. To enable powerdown after shutdown, set the value
to 1 (see Table 6-3).
<quote>
from.. Windows NT Administrator's Pocket Consultant by William R. Stanek.
Copyright © 1999 Microsoft Corporation.
http://www.microsoft.com/technet/archive/winntas/deploy/confeat/06wntpcc.mspx?mfr=true

<quote>
PowerdownAfterShutdown - Default: 0 on Windows NT Server, 1 on Windows NT
Workstation. Determines whether the Shut Down and Power Off option appears
in the Shut Down Computer dialog box. (This dialog box appears when you
press CTRL+ALT+DELETE and then click the Shut Down button.) The option
appears only if the value of this entry is 1.
<quote>
from...
MS Windows NT Workstation Deployment Guide - Automating Windows NT Setup
Updated: March 1, 1997
http://www.microsoft.com/technet/archive/winntas/deploy/depopt/gdautset.mspx?mfr=true

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 
G

Guest

Had already checked the power mgmt. settings but rechecked them: not the
problem. Reviewed info at the link you supplied ... it confirmed that we've
got a powerdown (not shutdown) issue. Prior to posting at this forum I was
convinced that it couldn't be an XP issue ... I'm still leaning toward
mechanical (the system is 3+ yrs. old, so the power supply is a prime
suspect) but your response has got me thinking about the OS. What do you
think is the best approach to take with problems that could be either hard or
soft ... should my next step be to reinstall XP or replace the power supply?

Thanks much.

Wesley Vogel said:
Worth a shot.

Start | Run | Type: powercfg.cpl | Click OK |
Advanced tab | Under Power buttons | Make sure
When I press the power button on my computer:
Is not set to: Do nothing but is set to: Shut down |
Click Apply | Click OK

Power button
[[Specifies whether your computer takes an action (for example, goes into a
low-power state) when you press the Power button.]]

If that doesn't help...

WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING
http://www.aumha.org/win5/a/shtdwnxp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User
JamesP said:
The other day my mom's eMachines desktop system stopped powering off. It
exits XP just fine (saves settings, etc. ... screen goes black) but the
system doesn't power off. You can hear the CPU and power supply fans
continuing to run ... I suspect the mainboard is powered since it supplies
current to the CPU fan and the monitor no longer goes into sleep mode after
power off. If you press the start button on the desktop case XP boots fine
and everything operates normally.

I contacted eMachines and their tech insists this is an OS issue ... he's
recommended reinstalling everything. I think all the syptoms indicate a
hardware problem and before I go thru all the hassle of a reinstall I'd
appreciate hearing the opinions of someone with real XP expertise ... calling
all MVPs "Help!"
 
W

Wesley Vogel

James,

My machine is eight years old and no problems. Three sounds like a baby to
me. ;-) Course mine's a Gateway not an eMachine. LOL

Some more things to look at...

Computer Does Not Shut Down Properly if Selective Suspend Is Enabled
http://support.microsoft.com/default.aspx?scid=kb;EN-US;315664

Shutdown is very slow - Windows XP
http://windowsxp.mvps.org/slowshutdown.htm

Windows XP Boot Problems & Edits
http://www.kellys-korner-xp.com/win_xp_restart.htm

Troubleshooting Windows XP Shutdown Issues
http://www.theeldergeek.com/shutdown_issues_in_xp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
JamesP said:
Had already checked the power mgmt. settings but rechecked them: not the
problem. Reviewed info at the link you supplied ... it confirmed that
we've got a powerdown (not shutdown) issue. Prior to posting at this
forum I was convinced that it couldn't be an XP issue ... I'm still
leaning toward mechanical (the system is 3+ yrs. old, so the power supply
is a prime suspect) but your response has got me thinking about the OS.
What do you think is the best approach to take with problems that could
be either hard or soft ... should my next step be to reinstall XP or
replace the power supply?

Thanks much.

Wesley Vogel said:
Worth a shot.

Start | Run | Type: powercfg.cpl | Click OK |
Advanced tab | Under Power buttons | Make sure
When I press the power button on my computer:
Is not set to: Do nothing but is set to: Shut down |
Click Apply | Click OK

Power button
[[Specifies whether your computer takes an action (for example, goes
into a low-power state) when you press the Power button.]]

If that doesn't help...

WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING
http://www.aumha.org/win5/a/shtdwnxp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User
JamesP said:
The other day my mom's eMachines desktop system stopped powering off. It
exits XP just fine (saves settings, etc. ... screen goes black) but the
system doesn't power off. You can hear the CPU and power supply fans
continuing to run ... I suspect the mainboard is powered since it
supplies current to the CPU fan and the monitor no longer goes into
sleep mode after power off. If you press the start button on the
desktop case XP boots fine and everything operates normally.

I contacted eMachines and their tech insists this is an OS issue ...
he's recommended reinstalling everything. I think all the syptoms
indicate a hardware problem and before I go thru all the hassle of a
reinstall I'd appreciate hearing the opinions of someone with real XP
expertise ... calling all MVPs "Help!"
 
G

Guest

Got to admit I'm pretty stumped by this problem ... XP boots and shuts down
just fine, and every other part of the system is working perfectly. We hadn't
made any changes, nor had any crashes prior to the problem cropping up. What
would you recommend for my next step: reinstall XP or replace the power
supply?

Wesley Vogel said:
James,

My machine is eight years old and no problems. Three sounds like a baby to
me. ;-) Course mine's a Gateway not an eMachine. LOL

Some more things to look at...

Computer Does Not Shut Down Properly if Selective Suspend Is Enabled
http://support.microsoft.com/default.aspx?scid=kb;EN-US;315664

Shutdown is very slow - Windows XP
http://windowsxp.mvps.org/slowshutdown.htm

Windows XP Boot Problems & Edits
http://www.kellys-korner-xp.com/win_xp_restart.htm

Troubleshooting Windows XP Shutdown Issues
http://www.theeldergeek.com/shutdown_issues_in_xp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
JamesP said:
Had already checked the power mgmt. settings but rechecked them: not the
problem. Reviewed info at the link you supplied ... it confirmed that
we've got a powerdown (not shutdown) issue. Prior to posting at this
forum I was convinced that it couldn't be an XP issue ... I'm still
leaning toward mechanical (the system is 3+ yrs. old, so the power supply
is a prime suspect) but your response has got me thinking about the OS.
What do you think is the best approach to take with problems that could
be either hard or soft ... should my next step be to reinstall XP or
replace the power supply?

Thanks much.

Wesley Vogel said:
Worth a shot.

Start | Run | Type: powercfg.cpl | Click OK |
Advanced tab | Under Power buttons | Make sure
When I press the power button on my computer:
Is not set to: Do nothing but is set to: Shut down |
Click Apply | Click OK

Power button
[[Specifies whether your computer takes an action (for example, goes
into a low-power state) when you press the Power button.]]

If that doesn't help...

WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING
http://www.aumha.org/win5/a/shtdwnxp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User
The other day my mom's eMachines desktop system stopped powering off. It
exits XP just fine (saves settings, etc. ... screen goes black) but the
system doesn't power off. You can hear the CPU and power supply fans
continuing to run ... I suspect the mainboard is powered since it
supplies current to the CPU fan and the monitor no longer goes into
sleep mode after power off. If you press the start button on the
desktop case XP boots fine and everything operates normally.

I contacted eMachines and their tech insists this is an OS issue ...
he's recommended reinstalling everything. I think all the syptoms
indicate a hardware problem and before I go thru all the hassle of a
reinstall I'd appreciate hearing the opinions of someone with real XP
expertise ... calling all MVPs "Help!"
 

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