System Restore won't work

[Guest]

Can someone help me, i dont know what happened, but i think I have a virus on
my computer and i cannot use the system restore, because it keeps coming up
with a window that tells me to find a file that will let me run it and i dont
know what file opens system restore so now im stuck and i cant access the
control panel or any thing apart from the internet and a few programs that i
know where the file is that runs it. SOMEBODY HELP MEEEE!!!!

 

[Guest]

ok i managed to find the file im looking for then it says: "system restore
has been turned off. Do you want to turn on System Restore now?" Then when i
click yes it says: "Choose the program you want to open this file:
rundll32.exe" .... What do I choose then, i dont know where to find this file
to help open it.

 

[Bert Kinney]

Hi,

Type or paste the following command in the Start - Run box then press Enter.

%systemroot%\system32\restore\rstrui.exe

All About System Restore in WinXP:
http://bertk.mvps.org/index.html

What is the name of the file System Restore is looking for? The exact
message may be helpful.

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org

 

[Guest]

Bert, you didn't answer my question, my question was when i click yes to turn
on the restore point it says "Choose the program you want to open this file:
rundll32.exe" now can you tell me please what program opens rundll32.exe,
because i cant find it.

Someone pleez help me!!

 

[Ron Martell]

Bert, you didn't answer my question, my question was when i click yes to turn
on the restore point it says "Choose the program you want to open this file:
rundll32.exe" now can you tell me please what program opens rundll32.exe,
because i cant find it.

Someone pleez help me!!

Do yourself a big favor and follow Bert's advice and then post the
results. He needs more information about the exact nature of the
problem and the command he asked you to run should give him that
information.

Bert is the acknowledged expert with regard to System Restore related
issues.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[Guest]

I did try it and i said it didnt work, it jus started me all over again from
the beginning exactly as i would do as if i clicked on system restore myself.
I need to open a program that makes rundll32.exe run.

 

[Bert Kinney]

Following my instructions may lead us to a solution.


Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org

 

[Bert Kinney]

Thank you for running that command.

This is not a common problem. I suspect the rundill32.exe file is infected.

Read this Announcement and follow it's instructions.
http://aumha.net/viewtopic.php?t=4075

Then post a HiJackThis log to this forum.
AumHa HiJackThis Forum:
http://aumha.net/viewforum.php?f=30

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org

 

[Guest]

Thank you Bert, I have followed the steps and I am waiting for a reply, I
will keep you updated on whatever happens.

 

[Bert Kinney]

Great, thanks.

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org