System Restore / system Info.

[Robert McEvoy]

I have tried all recommendations that every one has submitted to this news
group and for me nothing has worked
Now I found out that when I click on System Info. the same results as system
restore
Call Symantec, they tried every thing I did , including a clean boot.
If I go back to Symantec , I know the next step and that the fingers come
out
I even went into msconfig and did not bring up the applications and it still
did not work.
So , where does that leave me . I now that 2 applications that do not work
and remember all I do is double click on the application ..nothing
one other thing if I click on properties on System restore and do run as .
I do not have the rights , and I am the Sys. Admin.
The only one on my PC
Go figure.
Bob

 

[dfrog]

Hi Bob,
I'm still following your posts....... and still don't have the solution for
you.
I had the same 'do not have rights - group policy' thing, and having
followed that through, could not complete the advice I found because of
stuff that wasn't in my registry (I think )
With the apparent lack of information for this issue, I just wonder if we
are the tip of some iceberg

dfrog

 

[Wesley Vogel]

Now I found out that when I click on System Info. the same results as

system restore

What happens when you click on System Info? And where are you clicking on
System Info?

System Information is the proper name and it is msinfo32.exe.

Systeminfo.exe (System Information) is the command line program available
only in XP Pro.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Robert McEvoy]

As I have said , when I double click on either system restore or system info
... nothing happens
I have found the program in c:\I386 and common files\Microsoft shared\msinfo
Bob

 

[Robert McEvoy]

Dfrog.The only thing I can think of is I had to install a new video driver ,
I
thought I had one as close to the original , but I noticed something
different when I installed the new driver.
Before when I booted the pc it was clean.. no messages
now when I boot the pc it describes the video card
That is the only thing different
Bob

 

[Wesley Vogel]

What happens when you click Start, Click Run, type: msinfo32 and click
OK?

Paste the following line into Start | Run and click OK...

%programfiles%\Common Files\Microsoft Shared\MSInfo\msinfo32.exe

What happens?

Paste the following line into Start | Run and click OK...

C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe

What happens?

Paste the following line into Start | Run and click OK...

C:\Program Files\Common Files\Microsoft Shared\MSInfo

Double click on msinfo32.exe. What happens?

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Bert Kinney]

Hi Robert,

See if this applies.

Error: Can't Access System Restore - Disabled by Group Policy - or System
Restore tab missing:
http://bertk.mvps.org/html/error.html#ErrorDisabledByPolicy

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org

 

[Robert McEvoy]

I can do all the functions for turning the restore function on and off , I
checked the event viewer
every thing was ok no errors , The only thing that has changed was a new
video card , I just reinstalled the software for the card
Same results , I have do the clean disk advanced options , click on clean
system restore , message back click ok
that was it
Bob

 

[Robert McEvoy]

Nothing happens
Bob

What happens when you click Start, Click Run, type: msinfo32 and click
OK?

Paste the following line into Start | Run and click OK...

%programfiles%\Common Files\Microsoft Shared\MSInfo\msinfo32.exe

What happens?

Paste the following line into Start | Run and click OK...

C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe

What happens?

Paste the following line into Start | Run and click OK...

C:\Program Files\Common Files\Microsoft Shared\MSInfo

Double click on msinfo32.exe. What happens?

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Robert McEvoy]

Well every one this was my last try , I followed the instructions below and
guess what...
It Failed
It is possible, however, to reinstall System Restore and get it running
again if the mechanisms for performing System Restore become damaged or
unregistered. The one drawback to doing this is that all existing System
Restore points will be deleted. But if you need to get System Restore
working, this may be a relatively small price to pay.

1.. Enable hidden and system files in Explorer if you haven't done so
already. To do this, open Control Panel | Folder Options | View, and in
Advanced Settings under Hidden Files and Folders, select "Show hidden files
and folders," Below that, uncheck "Hide protected operating system files."
(You will probably want to restore this option later.)
2.. From Start | Run, type %SystemRoot%\inf and press Enter.
3.. Find the file named sr.inf. Right click on it and select Install.
4.. You may be prompted for your Windows installation media, or a
directory on your hard drive that has the \i386 folder. If you installed
Service Pack 2 (as opposed to installing a version of Windows XP with SP2
preinstalled), use the folder %SystemRoot%\ServicePackFiles\i386 .
So I have given up and this , I believe it is an IBM problem , tested the
function without and applications and it failed
I think it could have been with the new video card installed
Because 2 functions do not work , Restore and System Info.
Bob

 

[dfrog]

Bob,

I share your frustration :-(

I've had all the same results with regard to System Restore, and had a LOT
of help from some good guys, and still not found solution!

My PC is a Compaq Presario, so I don't think it is an IBM problem (I
presume your PC is IBM)

dfrog

"I try to take 1 day at a time..............but sometimes several days
attack me all at once"

 

[Robert McEvoy]

When I said IBM , does matter about the PC , I think the problem is XP ,all
the trouble shooting is relate to XP's software issues,
XP's failure to recover to do a system restore.
So how do we get all these IBM guys in the group to trouble shoot it
Bob

 

[dfrog]

Hi Bob,
I think you're right about it being a 'software problem', and obviously in
our case it's a problem with a small part of XP (Microsoft), and as
frustrating as h*ll.
I understand that there are many millions of PCs with XP running, and each
one will have different 'other' software programs running,which can
conflict, and probably most of them will have varying degrees of
malware/virus' running, which can also conflict. Add to that a few million
of 'us', all with varying degrees of knowledge/lack of knowledge, so it
becomes a whole bag of worms for any one organisation to sort out.
I have no doubt that given the opportunity to sit in our chair, look at our
monitor, see what is on our hard drive, and have control of our keyboard,
any one of the many MS-MVPs would have our problems sorted in no time at
all. But that's not an option (unless you happen to live next door to one of
them)
A couple of these MS-MVPs (volunteers) did help me a lot, but unfortunately,
as you know, we didn't crack my problem, but that's not their fault.
Again, I really hope you do find the answer, and post it ('cos if you do
it'll help me and others).
Good luck

dfrog

 

[Wesley Vogel]

System File Checker (sfc.exe) replaces screwed up system files.

Load your XP CD in your CD drive.

Start | Run | Type or paste: sfc /scannow | Click OK

sfc /scannow scans all protected system files immediately and replaces
incorrect versions with correct Microsoft versions.

System File Checker takes a while to run.

If you have XP Home and it asks for your XP Pro CD, see this KB article...

You may be prompted to insert a Windows XP Professional CD when you run the
System File Checker tool in Windows XP Home Edition
http://support.microsoft.com/kb/897128

If SFC.EXE did anything it will be listed in the Event Viewer.

Open the Event Viewer...
Start | Run | Type: eventvwr | Click OK | Click System |

Windows File Protection will be listed under the Source column. Look at any
Windows File Protection entries.

Explains a whole bunch about sfc.exe.
scannow sfc (sfc.exe)
http://www.updatexp.com/scannow-sfc.html

UPDATE your antivirus software and run a full system scan.

UPDATE whatever anti-spyware applications that you have and run a full
system scan with each one.

You might want to start in Safe Mode to run your antivirus and anti-spyware
software.

Running a full system antivirus scan or anti-spyware scan in Safe Mode can
be a good idea. Some viruses and other malware like to conceal themselves
in areas Windows protects while using them. Safe mode will prevent those
applications access and therefore unprotect the viruses or other malware
allowing for easier removal.

How to start Windows in Safe Mode Windows XP
http://www.bleepingcomputer.com/forums/index.php?showtutorial=61#winxo

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In