I would like to thank everyone for their helpful suggestions. With
the aid of Microsoft, I spent a couple of hours troubleshooting the
problem today and I would like to pass on what we found in case
anyone else ever has a similar problem.
The problem boils down to this: when Norton Internet Security is
"on", and System Restore is "on", something in Norton, possibly a log
file, adds 0.8 GB to the disk everytime the computer is restarted.
When Norton is turned "off", or System Restore is turned "off",
nothing is added to the disk. The System Restore alone, without the
Norton, adds less than 0.1 GB for each restore point added. It is
only when the two programs are running together that there is a
problem of the disk filling up.
I have uninstalled the Norton using the Add/Delete program in Windows
XP, and also used the Sym removal tool at norton.com/autotools. That
resulted, thank goodness, in a clean removal without difficulty. If
there is difficulty, the Microsoft Windows Install Cleanup Program is
helpful. I have had a lot of difficulty removing Norton in the past
and had to use all three approaches.
I have now installed ArmorShield. I also use the Windows Firewall
which (unlike Norton) does not conflict with the ArmorShield.
ArmorShield is a free antivirus and firewall program offered by
RoadRunner, thus its selection. I also scanned the computer for
malware using two very useful programs, hijackthis123.notlong.com,
and clean321.notlong.com, which fixed any possible problems other
than Norton. But clearly after fixing the malware, if any, the Norton
continued to add 0.8 GB on every restart to the drive C. This
probably is an idiosyncracy from a corrupt Norton file, since Norton
did not always behave this way. It has been a good program in the
past. But rather than try to straighten it out, and since I have had
great difficulty in the past in attempting to reinstall Norton after
a failed installation, I decided it was easier to switch to another
antivirus/firewall. I hope this may be helpful to someone. Again,
many thanks for your kind suggestions.
augfl
:
augfl wrote:
Hello again Bert,
The System Restore function does not appear to be the problem. When
I reboot the computer,each time 0.8 GB is added to the disk. A
series of reboots shows total files on disk C properties window to
be: 13.0 GB,
13.7, 14.5, 15.2, 16.0, 16.7, 17.5. All this on successive reboots
and without adding anything to the disk. That explains why the disk
is filling up, not the System Restore function. Any suggestions?
Thanks very much. Regards,
augfl
:
When System Restore (Windows XP, 80 GB disk, SP2, Dell Dimension
computer 2400 model) is turned on, it accumulates data in the 20+
gigabyte range, far more than it should, and far more than the 1 GB
that it is set to accumulate. Using Disk Clean Up to remove all but
the most recent Restore Point fails to delete this excess data. The
only way to remove the excess data is to turn off and then turn on
System Restore. The slider for System Restore is set to just 1
gigabyte, but wherever it is set doesn't matter. The same excess
accumulation occurs. How can the System Restore function be set so
that it doesn't accumulate more data than it is supposed to? And
what data is it accumulating? No downloads of files have occurred
to fill up the disk. The
files and programs only take up 10 GB. Only turning off and on the
System Restore will delete these excess files.
I'm not Bert, but I have some questions/suggestions.
1. What is the virus/malware-status of the machine? *Something* is
adding files; this doesn't happen "all by itself". Make sure the
computer is clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
2. What type(s) of files are they? You can also right-click on some
of the files and choose Properties and see if you can find their
owner by looking on the Version tab. Make sure you are able to see
all hidden files and extensions (View tab in Folder Options). In XP,
there are four checkboxes to deal with:
a. Check "Display the contents of system folders".
b. Check "Show hidden files and folders".
c. Uncheck "Hide extensions for known file types".
d. Uncheck "Hide protected operating system files" and click "OK" to
the dialog box.
3. If the machine is clean and you can't figure out what program owns
those files, do clean-boot troubleshooting:
Clean boot in Windows XP -
http://support.microsoft.com/kb/310353
Clean-boot advanced troubleshooting in Windows XP -
http://support.microsoft.com/kb/316434
and How to Troubleshoot By Using the Msconfig Utility in Windows
XP -
http://support.microsoft.com/?id=310560
4. Look in Event Viewer for clues:
Start>Run>eventvwr.msc [enter]
Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User