System restore problem

G

Guest

A friend of mine has this following problem:
His pc been running kind of slow with a lot of pop ups then yesterday he
went on line and he could not get any web page to open,always said "Page
could not be found" so he got mad and did a system restore this morning but
thats the problem,after he done it,he cannot get his pc to run.Turn pc on and
it gave him that message about "windows did not shutdown properly..bla bla
bla" so he tried to start up on safe mode,safe mode with network
connection,normal...i mean,all of them..only he gets is XP logo then just
goes to a black screen...Someone told me that maybe he had a boot sector
virus and with system restore he messed up windows but i dont know man..Can
you tell me what can he do.Also if a windows reinstall is the choice,how can
i get into his hd and save his files..(only mp3's).Thanks

PS:Just in case..no,he did not made a backup before doing system restore.
 
G

Guest

These sound like the symtoms of a virus>have you ran a anti virus program ,
Avg is free!
I hear in some computers if you can get to safe mode, Last known good
configuration helps?

still it sounds so much like a virus?
Microsoft ahs a new bata anti virus program/

Good luck
 

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