System Restore Link in Help and Support

  • Thread starter Thread starter Frank
  • Start date Start date
F

Frank

WinXP Home, SR-2

When I go to Start, Help and Support, listed under Pick a Task, is a link
that reads: Undo changes to your computer with System Restore. Clicking
that link no longer gets me to System Restore. However, if I go through the
Performance and maintenance in Help and Support I can get to it, as I can if
I go through Start, Programs, Accessories, System Tools.

How can I get that link to function? I believe it used to. I've searched
the KB but can't find the answer.

TIA!
 
Frank,

This problem occurs after tightening the local machine zone security
settings. Click Start, Run and type this command:

cmd /c reg export "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\Zones\0" C:\zone.txt

Then open C:\Zone.txt file using Notepad. Copy the entire contents and paste
them in your reply.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I reviewed those and tried #9 and restarted but same situation as before.
 
Thanks Ramesh. Here are the contents of zone.txt:
Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\Zones\0]
@=""
"DisplayName"="My Computer"
"Description"="Your computer"
"Icon"="explorer.exe#0100"
"CurrentLevel"=dword:00000000
"Flags"=dword:00000021
"1001"=dword:00000000
"1004"=dword:00000003
"1200"=dword:00000000
"1201"=dword:00000001
"1400"=dword:00000000
"1402"=dword:00000000
"1405"=dword:00000000
"1406"=dword:00000000
"1407"=dword:00000000
"1601"=dword:00000000
"1604"=dword:00000000
"1605"=dword:00000000
"1606"=dword:00000000
"1607"=dword:00000000
"1608"=dword:00000000
"1609"=dword:00000001
"1800"=dword:00000000
"1802"=dword:00000000
"1803"=dword:00000000
"1804"=dword:00000000
"1805"=dword:00000000
"1A00"=dword:00000000
"1A02"=dword:00000000
"1A03"=dword:00000000
"1A04"=dword:00000000
"1A05"=dword:00000000
"1A06"=dword:00000000
"1A10"=dword:00000000
"1C00"=dword:00020000
"1E05"=dword:00030000
"1206"=dword:00000000
"1806"=dword:00000000
"1807"=dword:00000000
"1808"=dword:00000000
"1809"=dword:00000003
"2100"=dword:00000000
"2101"=dword:00000003
"2102"=dword:00000000
"2200"=dword:00000000
"2201"=dword:00000000
"2300"=dword:00000001
"2000"=dword:00000000
"2001"=dword:00000003
"2004"=dword:00000003
"PMDisplayName"="My Computer [Protected Mode]"
"LowIcon"="inetcpl.cpl#005422"
"1207"=dword:00000000
"1208"=dword:00000000
"1209"=dword:00000000
"120A"=dword:00000000
"180A"=dword:00000000
"180C"=dword:00000000
"2301"=dword:00000003
"2103"=dword:00000000
"2104"=dword:00000000
"2400"=dword:00000000
"2401"=dword:00000000
"2402"=dword:00000000
"2600"=dword:00000000



Ramesh said:
Frank,

This problem occurs after tightening the local machine zone security
settings. Click Start, Run and type this command:

cmd /c reg export "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\Zones\0" C:\zone.txt

Then open C:\Zone.txt file using Notepad. Copy the entire contents and
paste
them in your reply.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I reviewed those and tried #9 and restarted but same situation as before.
Click to expand...
 
Frank,

If per-machine security settings are enabled, export this registry key
similarly:

HKLM\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0

Also if you have Windows XP SP2 installed, use the script from the following
page, which removes helpctr.exe
"FeatureControl" restrictions if any.

http://groups.google.com/group/microsoft.public.windowsxp.general/msg/3b88da09c7636506?

Note that helpctr.exe restrictions are not enabled in a clean installation
of Windows.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks Ramesh. Here are the contents of zone.txt:
Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\Zones\0]
 
I ran the script you referred to but still the same behavior.

Here is the export from HKLM:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\Zones\0]
"1206"=dword:00000000
"1806"=dword:00000000
@=""
"DisplayName"="My Computer"
"Description"="Your computer"
"Icon"="explorer.exe#0100"
"CurrentLevel"=dword:00000000
"Flags"=dword:00000021
"1001"=dword:00000000
"1004"=dword:00000000
"1200"=dword:00000000
"1201"=dword:00000001
"1400"=dword:00000000
"1402"=dword:00000000
"1405"=dword:00000000
"1406"=dword:00000000
"1407"=dword:00000000
"1601"=dword:00000000
"1604"=dword:00000000
"1605"=dword:00000000
"1606"=dword:00000000
"1607"=dword:00000000
"1608"=dword:00000000
"1609"=dword:00000001
"1800"=dword:00000000
"1802"=dword:00000000
"1803"=dword:00000000
"1804"=dword:00000000
"1805"=dword:00000000
"1A00"=dword:00000000
"1A02"=dword:00000000
"1A03"=dword:00000000
"1A04"=dword:00000000
"1A05"=dword:00000000
"1A06"=dword:00000000
"1A10"=dword:00000000
"1C00"=dword:00020000
"1E05"=dword:00030000
"1807"=dword:00000000
"1808"=dword:00000000
"2000"=dword:00000000
"2100"=dword:00000000
"2101"=dword:00000003
"2102"=dword:00000000
"2200"=dword:00000000
"2201"=dword:00000000
"2300"=dword:00000001
"1809"=dword:00000003
"1207"=dword:00000000
"2001"=dword:00000003
"2004"=dword:00000003
"1208"=dword:00000000
"1209"=dword:00000000
"120A"=dword:00000000
"180A"=dword:00000000
"2103"=dword:00000000
"2104"=dword:00000000
"2301"=dword:00000003
"2400"=dword:00000000
"2401"=dword:00000000
"2402"=dword:00000000
"2500"=dword:00000003
"2600"=dword:00000000
"LowIcon"="inetcpl.cpl#005422"
"PMDisplayName"="Computer [Protected Mode]"
 
Frank,

Both the values are correctly set, and I don't see why the problem occurs.
Don't have further ideas right now, but will look into this.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I ran the script you referred to but still the same behavior.

Here is the export from HKLM:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\Zones\0]
"1206"=dword:00000000
"1806"=dword:00000000
@=""
"DisplayName"="My Computer"
"Description"="Your computer"
"Icon"="explorer.exe#0100"
"CurrentLevel"=dword:00000000
 
Ramesh, thanks for all your ideas. One other thing, if it might help. When
I mouse over the link, it doesn't change to a hand, as occurs with all the
other links that do function properly.

Frank
 
Ramesh, I think I found the cause for this behavior. Apparently it is due
to my using IE7B2
(http://www.microsoft.com/communitie...&pt=&catlist=&dglist=&ptlist=&exp=&sloc=en-us)

Frank said:
Ramesh, thanks for all your ideas. One other thing, if it might help.
When I mouse over the link, it doesn't change to a hand, as occurs with
all the other links that do function properly.

Frank

Ramesh said:
Frank,

Both the values are correctly set, and I don't see why the problem
occurs.
Don't have further ideas right now, but will look into this.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I ran the script you referred to but still the same behavior.

Here is the export from HKLM:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\Zones\0]
"1206"=dword:00000000
"1806"=dword:00000000
@=""
"DisplayName"="My Computer"
"Description"="Your computer"
"Icon"="explorer.exe#0100"
"CurrentLevel"=dword:00000000
Click to expand...
Click to expand...
 
Excellent work, Frank. This problem is seen in the earlier build (B2P
7.0.5296.0) and seems to be an TIF INDEX.DAT related problem. This however
is fixed in the recent build which was released on March 20th (7.0.5335.5)

Internet Explorer 7: Beta 2 Preview - released on March 20th:
http://www.microsoft.com/windows/IE/ie7/default.mspx

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh, I think I found the cause for this behavior. Apparently it is due
to my using IE7B2
(http://www.microsoft.com/communitie...&pt=&catlist=&dglist=&ptlist=&exp=&sloc=en-us)
 
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