system recovery

L

LOLL

My dvd drive burned out during system recovery. The position I am in now is
the hard drive has been wiped clean during the system recovery and I have
been unable to find an identical internal dvd drive replace the defective
unit.
So I have bought a new external dvd drive, but how can I install the driver
for this dvd drive if windows is not loaded on the PC.
Am I in a catch 22 situation where I cant install windows without a dvd
driver but I need windows installed to use the new dvd driver.
 
P

Pegasus [MVP]

LOLL said:
My dvd drive burned out during system recovery. The position I am in now
is
the hard drive has been wiped clean during the system recovery and I have
been unable to find an identical internal dvd drive replace the defective
unit.
So I have bought a new external dvd drive, but how can I install the
driver
for this dvd drive if windows is not loaded on the PC.
Am I in a catch 22 situation where I cant install windows without a dvd
driver but I need windows installed to use the new dvd driver.
Click to expand...

Is this a laptop or a desktop PC?
 
L

LOLL

Wky would any old drive do when the connectors are different for SATA and IDE
etc. HP support told me the only unit compatible would be a SATA unit. I
tried a new internal unit but it was incompatinle, for instamce it had a
ribbon cable and there was nowhere on the computers circuit board to bonnect
this cable.
 
D

Daave

K

Ken Blake, MVP

You don't need an "identical internal DVD drive", any old CD or DVD drive
will do.
Click to expand...


If the computer is a laptop, he probably does need an identical one.

If it's a desktop, it at least has to be identical with regard to SATA
vs. PATA. And some OEM desktops have a curved front panel and the DVD
drive should match that in shape.
 
M

Mark Adams

LOLL said:
Wky would any old drive do when the connectors are different for SATA and IDE
etc. HP support told me the only unit compatible would be a SATA unit. I
tried a new internal unit but it was incompatinle, for instamce it had a
ribbon cable and there was nowhere on the computers circuit board to bonnect
this cable.
Click to expand...

You are correct in that regard. Some mainboards don't have provisions for
IDE cables. Probably soon all new boards will be SATA only. Nevertheless, the
CD/DVD drive can be "any old" SATA drive. It does not have to be "identical".
Go down to your local electronics store and buy a SATA DVD drive on sale-
whatever they have, it'll work.

How do you know the old drive is "burned out"? Check to see that it is or
isn't recognized in the BIOS. If it's not, double check both the power and
SATA cables. A loose connection will keep it from working.

To install from the external drive that you have already purchased, you must
set the BIOS to boot from a USB device. If the BIOS doesn't have a provision
for this, you might be outta luck. Check your owner's manual or call HP.
 
L

LOLL

No I tried installing using the recovery discs again, this time using the
bios to boot from the external dvd drive which was listed ok on the bios
list. Then I got an all black screen with a white loading bar saying windows
was loading files. Then I got an error message #1012 saying "if this issue
continues contact HP".
I tried several times but I always end up with this message. I have two
different sets of recovery discs from HP for this computer and I tried both,
but I always get the error message
 
D

Daave

This is starting to look more like an HP issue (rather than a Windows XP
issue).

What is the *exact* error message of #1012?

What is the make and model of your HP? What OS did it come with
originally?

Also, you might have more success posting to one of the forums on this
page:

http://h30434.www3.hp.com/psg/
 
M

Mark Adams

LOLL said:
No I tried installing using the recovery discs again, this time using the
bios to boot from the external dvd drive which was listed ok on the bios
list. Then I got an all black screen with a white loading bar saying windows
was loading files. Then I got an error message #1012 saying "if this issue
continues contact HP".
I tried several times but I always end up with this message. I have two
different sets of recovery discs from HP for this computer and I tried both,
but I always get the error message
Click to expand...

You may have hardware problems. If HP has diagnostic utilities for your
model computer, download them and test. If not, test the RAM with memtest86+,
and go to the website of the hard drive maker and download their testing
utilities for the drive. If things check O.K. it's time to contact HP. Post
back with a resolution.
 
M

Mark Adams

LOLL said:
But wouldn't I need windows to go to these websites and download their
software?
Click to expand...

Shurely, you must know one other person whom has a computer! Download the
utilities and burn them to CD and use the CD on your computer.
 
L

LOLL

Did what you said, tested the memory with memtest86, and tested the hard
drive with its own smart test utility. The pc passed both tests without
error.
Contacted HP about this matter and they suggest returning it to them and
they will do a force install of windows or alternately they can send me a new
dvd drive. However the pc being out of warranty this may not be an economic
option.
 

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