System reboots frequently when using PPPoE connection

[Guest]

I have a broadband connection using PPPoE protocol and cable modem connection
to my service provider. The service provider has also given a dialer software
to connect to the network.
The connection frequently hangs while downloading files, system reboots
and/or the dial-up connections in the network connections just disappear.
Any suggestions on what could be wrong and how I could fix this?

 

[Luke Robertson]

I have a broadband connection using PPPoE protocol and cable modem connection
to my service provider. The service provider has also given a dialer software
to connect to the network.
The connection frequently hangs while downloading files, system reboots
and/or the dial-up connections in the network connections just disappear.
Any suggestions on what could be wrong and how I could fix this?

Sounds very much like a virus or possibly spyware. Try downloading
'Stinger' from Mcafee (if your connection does not drop out too soon).
It checks for all the major viruses for free.

 

[Hans-Georg Michna]

I have a broadband connection using PPPoE protocol and cable modem connection
to my service provider. The service provider has also given a dialer software
to connect to the network.
The connection frequently hangs while downloading files, system reboots
and/or the dial-up connections in the network connections just disappear.
Any suggestions on what could be wrong and how I could fix this?

If it's not a virus and not spyware (use SpyBot to find out),
you may have to update your network adapter driver to a new
version. It does look like a severe spyware infestation though.

I wouldn't be too happy with the dialer software either. I would
think about uninstalling it and using the standard means of
Windows XP to establish the connection. Read the cable ISP's
documentation to find out how to set that up.

Hans-Georg