System hangs on shutdown for about 20 seconds before turning off

[Guest]

ello:

I have Windows XP Home ED, SP2. When I turn off my computer, it goes
through logging off & saving your settings for a few seconds each. When
shutdown appears, the system hangs there for about 20 seconds before shutting
itself off. I have troubleshooted many things & have been unable to
determine why this happens. Dell refers me to microsoft based articles but
none of them address my specific problem.

Please advise.

Sincerely,

John
--

 

[WTC]

ello:

I have Windows XP Home ED, SP2. When I turn off my computer, it goes
through logging off & saving your settings for a few seconds each. When
shutdown appears, the system hangs there for about 20 seconds before
shutting
itself off. I have troubleshooted many things & have been unable to
determine why this happens. Dell refers me to microsoft based articles
but
none of them address my specific problem.

Please advise.

Sincerely,

John

There is an application that is in use and XP is trying to kill the process
and it cannot. After 20 seconds XP will shutdown by default regardless of
any applications running.

 

[Guest]

Hello:

So, what can I do about it? I open task mgr & there are no programs running.

Sincerely,

John

 

[WTC]

Hello:

So, what can I do about it? I open task mgr & there are no programs
running.

Sincerely,

John

It may not be an application but a process such as your ant-virus software.
Do you have Norton Antivirus installed, this product will do this to you.

 

[Guest]

William:

Yes, I have Norton installed. However, as I remember, when I first got my
Dell last July, the system only hung on shutdown for 5-6 seconds & I had
Norton installed then. Should I try disabling Norton before shutting down?

John

 

[WTC]

William:

Yes, I have Norton installed. However, as I remember, when I first got
my
Dell last July, the system only hung on shutdown for 5-6 seconds & I had
Norton installed then. Should I try disabling Norton before shutting
down?

John

You could try if you like, just make sure you are not connected to the
internet when doing this.

 

[WTC]

William:

Yes, I have Norton installed. However, as I remember, when I first got
my
Dell last July, the system only hung on shutdown for 5-6 seconds & I had
Norton installed then. Should I try disabling Norton before shutting
down?

John

You may want to look at this
http://support.microsoft.com/default.aspx?scid=kb;en-us;308029

 

[Guest]

William,

Okay, I disabled both Norton anti virus & NIS but it still hangs on
shutdown for 20 seconds. I did start my system in safe mode & turned it off.
This time, it only hung on shtudown for about 5 seconds, which was good!
So, what should I try next?

John

 

[WTC]

William,

Okay, I disabled both Norton anti virus & NIS but it still hangs on
shutdown for 20 seconds. I did start my system in safe mode & turned it
off.
This time, it only hung on shtudown for about 5 seconds, which was good!
So, what should I try next?

John

Do you have any devices, such as USB devices hooked up that you are not
using, remove them and try shutting down. Sometimes Windows cannot power
down these devices correctly, which will take longer to shutdown.

 

[Guest]

William:

I'm sorry but how do I remove or disable these USB devices? Do I go into
device mgr to disable them one at a time or what's the procedure?

John

 

[WTC]

William:

I'm sorry but how do I remove or disable these USB devices? Do I go into
device mgr to disable them one at a time or what's the procedure?

John

What I mean is, do you have any USB devices hooked to your computer? For
example, a USB camera, a USB hard drive. If you do, simply unplug the USB
cord from the computer. The connection looks like a rectangle.

You could also go into msconfig and disable programs to see who is the
culprit. To do this, start>run and type

msconfig

Click on the Startup tab and then uncheck all the items. Reboot your
computer, then reboot again and see if the shutdown time is still slow. If
not, re-enable one item at a time in the msconfig startup. Reboot. then
reboot to test shutdown time. Keep doing this for every item in the msconfig
startup till you find the culprit.

If all items in the msconfig startup are disabled and the shutdown is still
slow, then disable all the msconfig services and do some testing.

I hope this make sense.

 

[Guest]

William:

No USB devices. I unchecked all items in msconfig & restarted but shutdown
was still slow. I then disabled all items under services but still the same
slow shutdown. I then experimented a little & unchecked terminal services as
I once read this can cause slow shutdown. When the system prompted me to
restart, shutdown was only 4 seconds. I was really excited until I went back
in & went to shutdown the computer & now I'm back to the same old slow
shutdown. My excitement lasted only a minute. Sorry for the bother, but
something is hanging up this shutdown. What about disabling the page file?

John

John

 

[WTC]

William:

No USB devices. I unchecked all items in msconfig & restarted but
shutdown
was still slow. I then disabled all items under services but still the
same
slow shutdown. I then experimented a little & unchecked terminal services
as
I once read this can cause slow shutdown. When the system prompted me to
restart, shutdown was only 4 seconds. I was really excited until I went
back
in & went to shutdown the computer & now I'm back to the same old slow
shutdown. My excitement lasted only a minute. Sorry for the bother, but
something is hanging up this shutdown. What about disabling the page
file?

John

I am not sure, sorry but I ran out of ideas.

 

[Stan Brown]

in
microsoft.public.windowsxp.help_and_support:

I then experimented a little & unchecked terminal services as
I once read this can cause slow shutdown. When the system prompted me to
restart, shutdown was only 4 seconds. I was really excited until I went back
in & went to shutdown the computer & now I'm back to the same old slow
shutdown. My excitement lasted only a minute. Sorry for the bother, but
something is hanging up this shutdown. What about disabling the page file?

Disabling the page file would cause more trouble when you run.

But if you have "Clear the pagefile on shutdown" you could disable
it, assuming the slight loss of security isn't a concern to you.
It's a Registry edit:

HLKM\System\CurrentControlSet\Control\Session Manager\Memory Management

and from the value list at the right set ClearPageFileAtShutdown to
0.

 

[Guest]

William:

Thank you very much for troubleshooting my problem and being patient with
me. I most appreciated your help.

Sincerely,

John