Hi Terry,
Generally when I have seen issues like these I have found that some service
or piece of hardware is preventing the system from shutting down properly.
The way to trouble shoot this is to do what we call a clean boot. There
are several ways to perform a clean boot, but using MSCONFIG is the easiest
way.
In Windows XP and in Windows 2003 we have re-released MSCONFIG, which was
originally in Windows 98. MSCONFIG allows us to do a clean boot without
having to go through all the steps that we use to do in Windows 95, by
going into the registry and device manager and disabling items one at a
time. With this simple tool we can go in and simply uncheck boxes and
restart the system for the changes to take place. If we go through each
item in MSCONFIG and we still have the issue, the next process is to start
disabling one piece of hardware at a time in Device Manager until we
discover the issue.
Here is a link to a Windows XP article that shows how to use MSCONFIG. You
can simply copy the MSCONFIG.EXE and MSCONFIG.CHM from any XP or 2003
machine and use it on Windows 2000.
How to Troubleshoot By Using the Msconfig Utility in Windows XP WGID:425
ID: 310560.KB.EN-US
http://support.microsoft.com/default.aspx?scid=KB;EN-US;310560
I hope this helps you identify the problem service/application/hardware
that is preventing the clean shut down.
--
Samantha MacInnes
Support Professional
Microsoft Setup Support
MCSE
This posting is provided "AS IS" with no warranties and confers no rights.
Please reply to the newsgroup so that others may benefit. Thanks!
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