System Crash on Backup

[AJA]

Help!
while running "full system backup" System crashes at about the 90% mark to
a blue screen error .....

--------------------------------------------------------------
driver_irql_not_less_or_equal


Blah blah blah...........

Stop 0x000000d1 (0x0000002c,0x00000002,0x00000000,0x807d93c4

nvstor.sys - address 807d93c4 base at 807d500, datestamp 458d543d

collecting data for crash dump
initializing disc for crash dump
-------------------------------------------------------------

Then system freezes and must be forced to shutdown


System Info
HP Pavilion laptop dv6000
AMD Turion 64X2 TL60 2.00ghz
2046mb memory
Nvidia GeForce Go 7200
windows vista bussiness ver

I need to get a backup
Thanks for any insight you can share
Tony

 

[Michael Solomon]

Help!
while running "full system backup" System crashes at about the 90%
mark to a blue screen error .....

--------------------------------------------------------------
driver_irql_not_less_or_equal


Blah blah blah...........

Stop 0x000000d1 (0x0000002c,0x00000002,0x00000000,0x807d93c4

nvstor.sys - address 807d93c4 base at 807d500, datestamp 458d543d

collecting data for crash dump
initializing disc for crash dump
-------------------------------------------------------------

Then system freezes and must be forced to shutdown


System Info
HP Pavilion laptop dv6000
AMD Turion 64X2 TL60 2.00ghz
2046mb memory
Nvidia GeForce Go 7200
windows vista bussiness ver

I need to get a backup
Thanks for any insight you can share
Tony

This is a hardware error. Have you checked to make sure the drivers for all
your devices are up to date?

 

[AJA]

I am aware that it is a hardware problem? but which one.........lol
I have updated all my drivers

I tried in safe mode... backup wont work in safe mode
I tried with limited or minimal start up services and drivers and had the
same crash......

Thanks for your promt response
Tony

 

[Jill Zoeller [MSFT]]

I've seen one other report of Backup causing a bluescreen and it was caused
by the video driver. I'm pretty sure it was an nVidia driver but I don't
have my email available to check. For the previous report, the driver was
going to be updated via Windows Update.

 

[Michael Solomon]

I am aware that it is a hardware problem? but which one.........lol
I have updated all my drivers

I tried in safe mode... backup wont work in safe mode
I tried with limited or minimal start up services and drivers and had
the same crash......

Thanks for your promt response
Tony

Are any of your drivers, beta drivers, it should state so at the driver
download site. If yes, that would certainly be a likely candidate.
Unfortunately, there wouldn't be much you could do beyond using some other
means of backup until the driver is updated. If it's not the graphics
driver as Jill Zoeller mentioned in this thread, you might try disabling or
otherwise removing devices one by one and testing to find out which device
is causing the issue.

 

[AJA]

Thanks Mike & Jill
I did find a newer nVidia driver for my nVidia GeForce Go 7200

Driver 12/07/2006 7.15.10.9746 updated to
Driver 01/13/2007 7.15.10.9759

But unfortunately same crash results ...

Thanks
Tony

 

[Jill Zoeller [MSFT]]

Keep watching for an update...the email I have from nVidia was in March so I
assume there will be another update.

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.

Thanks Mike & Jill
I did find a newer nVidia driver for my nVidia GeForce Go 7200

Driver 12/07/2006 7.15.10.9746 updated to
Driver 01/13/2007 7.15.10.9759

But unfortunately same crash results ...

Thanks
Tony

 

[Michael Solomon]

Thanks Mike & Jill
I did find a newer nVidia driver for my nVidia GeForce Go 7200

Driver 12/07/2006 7.15.10.9746 updated to
Driver 01/13/2007 7.15.10.9759

But unfortunately same crash results ...

Thanks
Tony

Well, I know this isn't going to help much but the error message you
originally posted specifically references "nvstor.sys," this is an nVidia
issue and apparently even their latest drivers don't address it.

When I checked their website, I only found XP/2000 drivers for the GeForce
GO 7 series so I'm assuming the drivers you have are still in beta and that
indicates, nVidia is still in development on these drivers. The offer the
following link for submitting bug reports:
http://www.nvidia.com/vistaqualityassurance

 

[AJA]

Thanks Mike
I was already there http://www.nvidia.com/vistaqualityassurance and filled
out a report...
The new driver I updated to was on the HP support site..don't know if it's a
beta?

Tony

 

[Michael Solomon]

Thanks Mike
I was already there http://www.nvidia.com/vistaqualityassurance and
filled out a report...
The new driver I updated to was on the HP support site..don't know if
it's a beta?

Tony

You're welcome.

HP may be simply be offering the best driver available right now. At the
Dell site, they have posted a message that on some of their Vista systems,
not all hardware or software may be fully supported as yet. HP is in the
same boat. There are clearly still problems with that driver though you
might contact HP support for a better answer.

 

[AJA]

I downloaded a window update for the nVidia driver
dated 2/27/2007
ver 7.15.10.9815
I got the same system crash...... on full backup ....

I am really over this Vista OS.......
Most un-enjoyable experience I have had with a brand new computer..

Tony

Keep watching for an update...the email I have from nVidia was in March so
I assume there will be another update.

--
This posting is provided "AS IS" with no warranties, and confers no
rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.

Thanks Mike & Jill
I did find a newer nVidia driver for my nVidia GeForce Go 7200

Driver 12/07/2006 7.15.10.9746 updated to
Driver 01/13/2007 7.15.10.9759

But unfortunately same crash results ...

Thanks
Tony

 

[Jill Zoeller [MSFT]]

There should be another update with the fix. The email thread I have with
nVidia is dated mid-March and at that point the fix was ready but the driver
hadn't been dropped to Windows Update yet.

I know this is frustrating...hang in there.

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.

I downloaded a window update for the nVidia driver
dated 2/27/2007
ver 7.15.10.9815
I got the same system crash...... on full backup ....

I am really over this Vista OS.......
Most un-enjoyable experience I have had with a brand new computer..

Tony

 

[AJA]

I downloaded a window update for the nVidia driver
dated 2/27/2007
ver 7.15.10.9815
I got the same system crash...... on full backup ....

I am really over this Vista OS.......
Most un-enjoyable experience I have had with a brand new computer..

Tony

Keep watching for an update...the email I have from nVidia was in March so
I assume there will be another update.

--
This posting is provided "AS IS" with no warranties, and confers no
rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.

Thanks Mike & Jill
I did find a newer nVidia driver for my nVidia GeForce Go 7200

Driver 12/07/2006 7.15.10.9746 updated to
Driver 01/13/2007 7.15.10.9759

But unfortunately same crash results ...

Thanks
Tony