Sysinfo opens help and support center?

S

scarlet

For some reason when I try to open the sysinfo tool on my
laptop from the start menu, it launches the Help and
Support Center. I have also tried using start, run and
then typing in msinfo32.exe, but it does the same thing.
I'm running XP Pro SP1a with all updates except sp2. It
doesn't happen on other XP machines. Why would it do
this? Thanks in advance.
 
K

Kelly

Checkpoints:

Go to Start/Run and type in: winmsd

Verify your settings here: Start/Run/Regedit

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSInfo
Path value = C:\Program Files\Common Files\Microsoft
Shared\MSInfo\msinfo32.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\msinfo32.exe

Default value = C:\Program Files\Common Files\Microsoft
Shared\MSInfo\MSInfo32.exe
Path value = C:\Program Files\Common Files\Microsoft Shared\MSInfo

Fix for Help and Support and System Information
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
 

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