Sys Info Problems and Confirm SP2 Install

[Guest]

Two Issues:

First, I loaded the SP2 for XP for Pros from IT Prof site. Appeared to load
smoothly AND when I access "about" in Help menu in the Open Computer
Management window, it says: "Windows XP for Professionals -- Management
Console 2.0 Version 5.1 (Build 2600.xpsp_sp2_gdr.050301-1519 : Service Pack
2). HOWEVER, when I go to the MS Update webpage and review update history,
it tell me that the SP2 install was cancelled. How can I confirm that SP2 is
completely installed?

Secondly, when I try to use the System Information window, I get the
following message: "Can't Collect Information/Cannot access the Windows
Management Instrumentation software. Windows Management files may be moved or
missing.
Additionally, information on my service tag and other system info is also
missing from the Help and Support page. How do I resolve this or these
problems?

I would really appreciate any help anyone has to offer. In the early days
of computers at age 13-14 (focal, fortran, paper punch tapes and cards), I
donated a lot of time to program early public systems. I am now hoping to
regain some expert knowledge which I will gladly share if I succeed!

 

[Ramesh, MS-MVP]

Hi Stasha,

For the MSINFO32 problem, see this:

Msinfo32.exe Generates a "Can't Collect Information" Error Message:
http://support.microsoft.com/?kbid=323209

If that does not help, try these commands from Start/Run:

regsvr32 %Windir%\system32\wbem\wbemprox.dll
regsvr32 %Windir%\system32\wbem\wbemcore.dll
regsvr32 %Windir%\system32\wbem\wbemsvc.dll
regsvr32 %Windir%\system32\wbem\fastprox.dll

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Two Issues:

First, I loaded the SP2 for XP for Pros from IT Prof site. Appeared to load
smoothly AND when I access "about" in Help menu in the Open Computer
Management window, it says: "Windows XP for Professionals -- Management
Console 2.0 Version 5.1 (Build 2600.xpsp_sp2_gdr.050301-1519 : Service Pack
2). HOWEVER, when I go to the MS Update webpage and review update history,
it tell me that the SP2 install was cancelled. How can I confirm that SP2 is
completely installed?

Secondly, when I try to use the System Information window, I get the
following message: "Can't Collect Information/Cannot access the Windows
Management Instrumentation software. Windows Management files may be moved or
missing.
Additionally, information on my service tag and other system info is also
missing from the Help and Support page. How do I resolve this or these
problems?

I would really appreciate any help anyone has to offer. In the early days
of computers at age 13-14 (focal, fortran, paper punch tapes and cards), I
donated a lot of time to program early public systems. I am now hoping to
regain some expert knowledge which I will gladly share if I succeed!

 

[Guest]

Sorry it's taken me so long to reply. I've been trying to explore all of the
possibilities you opened up and running into consistent deadends. When I
went to the article that you suggested, I opened the services window and
verified that RPC, event log, and WMI were all running. Since that did not
seem the problem, I followed up the trail in the article regarding
permissions. I saw that the RPC service did not list local user as logon,
but had the "this user" box checked and user identified as: "NT
Authority/Network Service" and provided an unknown 15-digit password. I
changed to local user and restarted. Still no system info.

I further tried to check the registry. However, with and without guided
help, I am not allowed to run backup. I have not yet tried restore because
after all of the recent updates (I automated after loading SP2, so I'm unsure
if update or SP2 caused problem. I automatically create restore points every
Fri night and didn't want to go back to same problem OR to create new
automated backup with the current problem intact.

Finally, when I used start and run to enter your four suggested %windir%
lines, I received the following message each time:
Load library ("C:\WINDOWS\system") failed - The specified module could not
be found.

PLEASE PLEASE PLEASE. Can you (or ANYONE else) please give me anything else
that I can do? It's taking tremendous time to try and fix this that I need
to spend on other tasks urgently.

Thanks again Ramesh. I hope to hear from you soon. Thanks to anyone else
also in advance.

Stasha F -- pzzlslv

Hi Stasha,

For the MSINFO32 problem, see this:

Msinfo32.exe Generates a "Can't Collect Information" Error Message:
http://support.microsoft.com/?kbid=323209

If that does not help, try these commands from Start/Run:

regsvr32 %Windir%\system32\wbem\wbemprox.dll
regsvr32 %Windir%\system32\wbem\wbemcore.dll
regsvr32 %Windir%\system32\wbem\wbemsvc.dll
regsvr32 %Windir%\system32\wbem\fastprox.dll

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Two Issues:

First, I loaded the SP2 for XP for Pros from IT Prof site. Appeared to load
smoothly AND when I access "about" in Help menu in the Open Computer
Management window, it says: "Windows XP for Professionals -- Management
Console 2.0 Version 5.1 (Build 2600.xpsp_sp2_gdr.050301-1519 : Service Pack
2). HOWEVER, when I go to the MS Update webpage and review update history,
it tell me that the SP2 install was cancelled. How can I confirm that SP2 is
completely installed?

Secondly, when I try to use the System Information window, I get the
following message: "Can't Collect Information/Cannot access the Windows
Management Instrumentation software. Windows Management files may be moved or
missing.
Additionally, information on my service tag and other system info is also
missing from the Help and Support page. How do I resolve this or these
problems?

I would really appreciate any help anyone has to offer. In the early days
of computers at age 13-14 (focal, fortran, paper punch tapes and cards), I
donated a lot of time to program early public systems. I am now hoping to
regain some expert knowledge which I will gladly share if I succeed!

 

[Ramesh, MS-MVP]

Regarding RPC service: By default it uses the NT AUTHORITY\NetworkService account, so you did not have to change that.

There might be a typo. To prevent errors, copy the command exactly as given earlier and paste in Start Run dialog.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Sorry it's taken me so long to reply. I've been trying to explore all of the
possibilities you opened up and running into consistent deadends. When I
went to the article that you suggested, I opened the services window and
verified that RPC, event log, and WMI were all running. Since that did not
seem the problem, I followed up the trail in the article regarding
permissions. I saw that the RPC service did not list local user as logon,
but had the "this user" box checked and user identified as: "NT
Authority/Network Service" and provided an unknown 15-digit password. I
changed to local user and restarted. Still no system info.

I further tried to check the registry. However, with and without guided
help, I am not allowed to run backup. I have not yet tried restore because
after all of the recent updates (I automated after loading SP2, so I'm unsure
if update or SP2 caused problem. I automatically create restore points every
Fri night and didn't want to go back to same problem OR to create new
automated backup with the current problem intact.

Finally, when I used start and run to enter your four suggested %windir%
lines, I received the following message each time:
Load library ("C:\WINDOWS\system") failed - The specified module could not
be found.

PLEASE PLEASE PLEASE. Can you (or ANYONE else) please give me anything else
that I can do? It's taking tremendous time to try and fix this that I need
to spend on other tasks urgently.

Thanks again Ramesh. I hope to hear from you soon. Thanks to anyone else
also in advance.

Stasha F -- pzzlslv

 

[Guest]

I have gone back through all of your prior suggestions and also read related
material as I located it and tried those options. My system still will not
read any system information. I cannot get it to tell me about itself via the
Help and Support option or via the system information program. It DOES seem
as if at least ONE root of the problem is the WMI access.

In making these attempts, I've received the following information that I
hope might help you or ANYONE better identify the problem or the solution.
I've copied any messages verbatim and tried to clearly identify when and
where I received them. I'm sorry that it's taken a while to respond. Since
I CAN use other features, I've had to do other urgent work and not spend all
of my time on the solution. However, I have NOT installed any further
updates to avoid further complications.

NEW INFO:
WMI software: Note: When opening properties from WMI console, it reported
the following under the general tab: Connected as currently logged on user.
But in the window it says “Failed to initialize all required WMI classes. A
blank line and the following four lines: Win32_Processor: Win32: Access is
denied.
Win32_WMISetting: Successful.
Security information: Successful.
Win32_OperatingSystem: Win32: Access is denied.

Probably as a result of this, the system will not let me open any other tabs
in the WMI Control (Local) Properties. I open the file using the Run command
by entering wmimgmt.msc in the open box. When I go to exit the WMI console,
a box opens with the “Microsoft Management Console†as tile in the top bar
(to the left of the “X†close box). It states and asks the following: This
console file (C:\WINDOWS\system32\wmimgmt.msc) was saved with an earlier
version of Microsoft Management console (MMS). Do you want to update it to
the MMC version 2.0 format?

To update and close the file, click Yes. You will no longer be able to use
the file with earlier versions of MMC.

To discard changes and close the file, click NO.

To return to the file, click Cancel.

I’ve avoided the choice as of now by turning off the system in the hibernate
mode.

Also, I cannot find any registry files. Does this help locate the reason
I’ve lost the ability to access system information etc.no matter which route
I take? Should I just uninstall all of the updates since SP2 and SP2 also?
Could this have to do with using the network administrators version instead
of the home professional version?


PLEASE. Can anyone help!!!!!!
--
Stasha F -- pzzlslv

Regarding RPC service: By default it uses the NT AUTHORITY\NetworkService account, so you did not have to change that.

There might be a typo. To prevent errors, copy the command exactly as given earlier and paste in Start Run dialog.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Sorry it's taken me so long to reply. I've been trying to explore all of the
possibilities you opened up and running into consistent deadends. When I
went to the article that you suggested, I opened the services window and
verified that RPC, event log, and WMI were all running. Since that did not
seem the problem, I followed up the trail in the article regarding
permissions. I saw that the RPC service did not list local user as logon,
but had the "this user" box checked and user identified as: "NT
Authority/Network Service" and provided an unknown 15-digit password. I
changed to local user and restarted. Still no system info.

I further tried to check the registry. However, with and without guided
help, I am not allowed to run backup. I have not yet tried restore because
after all of the recent updates (I automated after loading SP2, so I'm unsure
if update or SP2 caused problem. I automatically create restore points every
Fri night and didn't want to go back to same problem OR to create new
automated backup with the current problem intact.

Finally, when I used start and run to enter your four suggested %windir%
lines, I received the following message each time:
Load library ("C:\WINDOWS\system") failed - The specified module could not
be found.

PLEASE PLEASE PLEASE. Can you (or ANYONE else) please give me anything else
that I can do? It's taking tremendous time to try and fix this that I need
to spend on other tasks urgently.

Thanks again Ramesh. I hope to hear from you soon. Thanks to anyone else
also in advance.

Stasha F -- pzzlslv