Synchronizing offline GAL in Cached Exchange Mode?

[Jeff Levin]

Setup: Exchange 2000 running on Windows 2000 server;
Outlook 2003 running on Windows 2000 workstations. All
patches and updates installed up-to-the-minute.

Problem: When I modify some accounts in the active
directory of the server, the changes do not propagate to
the offline GAL's of the machines using cached exchange
mode ... they appear in machines NOT using caching with no
problem.

So how do I go about synchronizing the offline address
lists with the current active directory? Isn't this
supposed to happen automatically? (What ELSE could explain
the non-existence of any information on how to do this in
the Knowledge Base?)

Things I've tried that don't work:

-- Exiting Outlook and restarting it.
-- Restarting the machine
-- Disabling cached exchange mode, running Outlook for a
while, exiting Outlook, re-enabling caching, then
restarting it.
-- Contacts -> Tools -> Send/receive -> Download Address
Book

Anyone got an answer for this question that I shouldn't be
having to ask?

 

[neo [mvp outlook]]

Did you force a rebuild of the offline address in Exchange? (Remember, the
offline address book is only rebuilt once a day be default.)

 

[Jeff Levin]

Thanks for the feedback. However, when I went to "offline
address lists" -> "default offline address list" (the only
one) and tried the rebuild command in Exchange, it didn't
make any difference. When I access the "global address
list" when sending an email, the old names are still
there. What's weird is that if I bring up "all address
lists" and "all users", the names are RIGHT.

Any more ideas?

 

[Jeff Levin]

Never mind. It dawned on me to re-run the download
address book action in Outlook after rebuilding the
offline address book in Exchange, and that did the trick.
Thanks again.