M
Michael Shuber
We have multiple users that have this issue: Exchange 5.5 sp4 with Outlook
2002 SP2. When the user select to sync, it completes without errors but
then if you compare the messages count for the online folder and the offline
folder - they do not match. This is true for folders such as inbox/sent.
I have started outlook in offline mode and forced a synchronization - this
did not fix it. Also verified that there are no filters set on the sync
setup.
In one instance, I have deleted the .ost and created a new one. After a
while, the message count again does not match.
Any suggestions on where I should look would be greatly appreciated.
2002 SP2. When the user select to sync, it completes without errors but
then if you compare the messages count for the online folder and the offline
folder - they do not match. This is true for folders such as inbox/sent.
I have started outlook in offline mode and forced a synchronization - this
did not fix it. Also verified that there are no filters set on the sync
setup.
In one instance, I have deleted the .ost and created a new one. After a
while, the message count again does not match.
Any suggestions on where I should look would be greatly appreciated.