SymplisIT Software - Driver Magic, Defrag Magic, etc., WARNING!!!

[Guest]

Does anyone know the address of a Site that one can report a site on which
you've personally been scammed out of a refund of the purchase price.

There's no Phone Number nor Address on the Site either on their Home page,
Disclaimer or "About". They Guaranty "We won't Let You down" and
"A No Cost Refund if Not Satisfied".
It appears the guaranty is only effective if you or the Police can find
them.

When u try to use their On-Site email form using numerous Departments they
list to contact, Driver Assistance, Sales Department, Support Department,
Customer Relations, Webmaster/Site Help, Investor Relations, you get:

"The System Administrator has Disabled this Script" on each Department u try
to contact.

This isn't an error on their Web site. I've been getting this response
since 3 hrs after
buying their Driver Magic and Defrag Magic software last Friday morning, 8
days now.

I've contacted the company that debited my Charge,

SecureGoods.com in Raleigh, NC.

They say they're merely the Shopping Cart for SympisIT and refer you to
SymplisIT. They did forward a copy of my email to them but ... they used the
same email addtress I did - both from the SymplisIT site and too from my own
email program. My emails using MY Outlook weren't returned but nor did I
receive a reply.

There must be a site on which you can report these Scammers so others don't
buy their software and experience the same problem as I have. I've done a
few Google Searches but other than two other complaint in a Forum, I failed
to find an appropriate all inclusive site to post these kind of complaints.

It's such a nice looking Site too - not the least bit trashy, that you
wouldn't suspect such a problem.

I'm well aware this Forum isn't the appropriate place to post this but I
figured if anyone would know if there is such a Site to Post Complaints, the
MVPs here would surely know of it.
As well, it might save someone that frequents this Forum $32. US. Not a
lot to pay to learn not to purchase software from a site until u check out
their Sales ethecs and if they have a valid email address, ph nbr, etc etc.
by that time you've lost interest in their Software. ...

 

[Humper]

I know its hard to do, but just let it go, and let it be a lesson to be
learned. In the future, try to purchase online products from well known,
Reputable companies. As for the smaller local guy on line that you never
heard of, get some info first. Heres what I do, and have never had
problems. Say you want to puchase PRODUCT X from XYZ COMPANY, do a web
search "users review PRODUCT X XYZ COMPANY". You then can read reviews by
others who have purchased the product, what they think of it, how well it
works (or dont work), or if others have been ripped off by this company.
If you find enough favorable reviews, and of course, more favorable then
negative reviews, then you should feel comfortable with puchasing that
companies product or service.

Just take the time to research a company to better help you make an
informed decision.

-Humper

 

[Guest]

Hi "Humper"! Thx for taking the time to pass on worthy advice but this sure
doesn't look like a 'little guy" site:

http://www.symplisit.com/en/welcome.html

If u have a minute if you would pls take a look and tell me if or what there
was about this site that would have forewarned you not to make a purchase.

To me it appeared like a reputable company selling a reputable product. It
still does darn it. I have as u suggested, looked for reviews but other than
two complaints posted in forums, there's nothing posted.
Unfortunately just because there's nothing posted, that doesn't mean this
company hasn't ripped off many but to people, as I'm doing ... not posting on
every darn site I can find to forewarn others. It's easier to "forget it".
Unfortunately that doesn't help the next Buyer.

 

[Guest]

Hi Dana, I too wrote SecureGoods.com and SymplisIT more than once but my
requests failed to garner a refund.

FYI following is an excerpt from my last communication, sent in the early
hours of 03May, to

(e-mail address removed) and SecureGoods.com

Quote:
What the heck, I've got lots of time. As such ... I'm finding
this rather interesting:

If you think you or someone you know has been victimized by a
cyber thief, the Internet Crime Complaint Center (IC3) is one of
the places to turn. There is a complaint form available online
here.
http://www.ic3.gov/complaint/

The IC3 is co-sponsored by the Federal Bureau of Investigation
(FBI) and the National White Collar Crime Center (NW3C).
Complaints filed via this website are processed and may be
referred to federal, state, local or international law
enforcement or regulatory agencies for possible investigation. I
understand any investigation opened on any complaint I file on
this website is initiated at the discretion of the law
enforcement and/or regulatory agency receiving the complaint
information.

I'll keep on this until I tire of it, in 6 months or so. In the meantime
there's a few unfavourable references to SymplisIT starting to accumulate in
the Forums. I'll wait for the full 30 days to expire before I add my
comments.
No doubt when I do so, they'll be all encompassing. LOL End Quote

Dana, I received a response that very evening of 03May07, from
SecureGoods.com advising me a Refund had been applied to my M/C. The Credit
was received by M/C 03May07 and the Transaction was Posted by M/C 03May07.

Maybe SymplisIT were waiting for the full 30 days being 06May07, to expire
prior to refunding, maybe not but ...
I had full intentions of visiting the US Fed Gov't's IC3 site had I not
received my refund. It's been organized to stop unethical business vendors
on the Web. Let them be the judge if, in their view, they agree you have
been treated unjustly.

Good Luck Dana ...