Symantec ACT under Terminal Services


Alexander Borodin

We're having some trouble getting Symantec ACT operational under Terminal
Services. The TS is running on Server 2003; this same problem has afflicted
us since TS2K though:

The ACT program itself launches fine, but the ACT word processor and email
"bridges" don't work. Here are some details:

1. Administrators are not affected, only regular users; so we're thinking it
's a permissions issue.

2. The error message we're getting when attempting to use the word
processor/email functionality are:

a. Failed to connect to word processor: ACT Word Processor; then:

b. The word processor driver is not running

We've turned on auditing in Group Policy for both successes and failures;
however the failure event logged doesn't give us much clue as to what's
going wrong:

----begin even

Object Open:

Object Server: SC Manager


Object Name: ServicesActive

Handle ID: -

Operation ID: {0,9391572}

Process ID: 528

Image File Name: C:\WINDOWS\system32\services.exe

Primary User Name: AMFAPPSERVER2$

Primary Domain: AMFLLC

Primary Logon ID: (0x0,0x3E7)

Client User Name: carolyn

Client Domain: AMFLLC

Client Logon ID: (0x0,0x8E9134)

Accesses: DELETE




Connect to service controller

Create a new service

Enumerate services

Lock service database for exclusive access

Query service database lock state

Set last-known-good state of service database

Privileges: -

Restricted Sid Count: 0

Access Mask: 0xF003F

----end event

We've given a test user full access rights to both the ACT directory, and
the Symantec registry key under HKLU\Software; we've also tried granting
full access rights on HKLM\Software\Symantec as well, to no avail. Has
anyone gotten this ACT functionality to work successfully in Terminal
Services for regular users? Any input would be greatly appreciated.

Thank you,

-Alexander Borodin, Larry Prilliman

Available Mortgage Funding

Matthew Harris [MVP]

As with almost all permissions problems, I would go get
regmon or filemon from and run it as
an admin while a normal user tries to bring up the Act
word processor. Look in the output of regmon or filemon
for any access denied error messages.


Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question