Using Win XP SP2 Pentium 4
Been through malware and virus scans. It happens at startup or after logon.
It was occuring maybe once every 20 startups but the last couple of days it
happened at every startup/reboot or logon.
jlc
Are the addresses always the same (0x7c918fea and 0x00000001)?
If so then the PSTAT utility can be used to identify which component
is using the first memory address and would therefore be the prime
suspect.
On some systems the PSTAT utility may already be present. Check this
by opening a Command Prompt window (Start - Run - CMD) and entering
the following command:
PSTAT /?
If PSTAT is not on your computer you can download it free from
Microsoft. The download is called "Windows XP Service Pack 2 Support
Tools" and it is available from
http://www.microsoft.com/downloads/...76-9BB9-4126-9761-BA8011FABF38&displaylang=en
With PSTAT installed on your computer the next step is to open a
Command Prompt window again (Start - Run - CMD) and generate a report
with PSTAT. Because you need to copy part of the information from
this report (and only part) it is best to create the report as a text
file. In the Command Prompt window enter the following command:
PSTAT > C:\JUNK\PSTAT.TXT
You may change C:\JUNK\ to whatever drive and folder that you want to
save the report into.
Now open the saved file in Notepad. Start - Run - NOTEPAD
C:\JUNK\PSTAT.TXT
Scroll down the file, about 80% of the way to the end of the file and
you will find a head line:
ModuleName Load Addr Code Data Paged LinkDate
It is the information from this line to the end of the file that we
want to copy from this file and save as a separate file. Select the
block of text and copy it to the clipboard. Open a new notepad window
and paste the clipboard contents into it. Save this file under a
different name. I use PSTAT2.TXT and put it into the same C:\JUNK
folder.
Now launch Microsoft Excel and use File - Open to bring the PSTAT2.TXT
file into Excel. Excel will automatically parse the file into
columns. Once this is done use DATA - SORT to sort the entire
spreadsheet based on the value in Column B (Load Addr).
It is now a simple task to read down the addresses until you find the
last value that is less than the address where the error occurred.
That module (name in column A) is the prime suspect for the cause of
your error.
If you do not have Excel installed you can email the pstat2.txt file
to me as an attachment and I will check it out for you and post the
information back here. The email address I use here is a valid one.
Good luck
Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair
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