Sudden Slowness

[Terry]

Starting yesterday, selected functions are performing very
slowly on an XP system that has been super for 14 months.
Attempting to open a Word or Excel document takes about 2
minutes. Right-clicking on Start takes 20 seconds for the
menu to appear, as does attemting to delete a file. All
other applications, as well as IE and OE, are having no
problems. I did a System Restore to 4 days ago but that
did not help. I have NAV 2003 with updates through
yesterday. A full disk scan found zero infections. I
also did a defrag. No help. Task Manager shows CPU usage
at under 2%. I am somewhat suspicious of NAV because
doing a right-click on its icon also took 20 seconds to
repsond. Doing a Disable of NAV Auto-Protect did not
help. I am considering uninstalling then reinstalling NAV
2003. Any other ideas?

 

[Carey Frisch [MVP]]

This bulletin may be applicable if you have Norton installed:

After updating to the January 7th or 8th virus definitions, your computer slows
down and Microsoft Word and Excel will not start
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004010810205113

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

------------------------------------------------------------------------------------


| Starting yesterday, selected functions are performing very
| slowly on an XP system that has been super for 14 months.
| Attempting to open a Word or Excel document takes about 2
| minutes. Right-clicking on Start takes 20 seconds for the
| menu to appear, as does attemting to delete a file. All
| other applications, as well as IE and OE, are having no
| problems. I did a System Restore to 4 days ago but that
| did not help. I have NAV 2003 with updates through
| yesterday. A full disk scan found zero infections. I
| also did a defrag. No help. Task Manager shows CPU usage
| at under 2%. I am somewhat suspicious of NAV because
| doing a right-click on its icon also took 20 seconds to
| repsond. Doing a Disable of NAV Auto-Protect did not
| help. I am considering uninstalling then reinstalling NAV
| 2003. Any other ideas?

 

[Tom]

I too am having the same problem and posted below.
Starting yesterday my computer has been running quite
slowly. I use NAV as well... although my subscription has
run out LiveUpdate will still run and sometimes download
software updates, etc. When running a Word document
yesterday my computer would be quite slow but I didn't
think anything of it, I had many other applications
running at the time. However later on last night I
realized that when I click on things on the Desktop they
take 25 to 30 seconds to load, and somewhat slow all the
other processes running on the machine... In addition to
that when I hit Control+Alt+Del to bring up Task Manager
all of my Session ID's for my processes are set to 0... I
believe they held the thread numbers before. I booted my
PC into safemode and the same problems still occured... I
have not tried to roll back my system. If any help can be
directed towards me please help me out. Thanks... Hope we
can find a solution to our problem.

Tom

 

[Malke]

I too am having the same problem and posted below.
Starting yesterday my computer has been running quite
slowly. I use NAV as well... although my subscription has
run out LiveUpdate will still run and sometimes download
software updates, etc. When running a Word document
yesterday my computer would be quite slow but I didn't
think anything of it, I had many other applications
running at the time. However later on last night I
realized that when I click on things on the Desktop they
take 25 to 30 seconds to load, and somewhat slow all the
other processes running on the machine... In addition to
that when I hit Control+Alt+Del to bring up Task Manager
all of my Session ID's for my processes are set to 0... I
believe they held the thread numbers before. I booted my
PC into safemode and the same problems still occured... I
have not tried to roll back my system. If any help can be
directed towards me please help me out. Thanks... Hope we
can find a solution to our problem.

Tom

This seems to be a fairly widespread problem caused by the latest Norton
AV updates. Here's Symantec's comment and workaround. Note that the url
wraps in my newsreader and you'll have to enter it into your browser's
addressbar on one line:
http://service1.symantec.com/SUPPORT/sharedtech.nsf
docid/2004010810205113

Malke

 

[Guest]

Had a similar problem run adware 6.0 and spybot and also
stopped msn and other items i had from automatically
loading with windows startup and that solved my problem
try this and see if it helps out

 

[Plato]

Starting yesterday, selected functions are performing very
slowly on an XP system that has been super for 14 months.

http://www.bootdisk.com/bootlist/134.htm#1

 

[Les Herrman]

This bulletin may be applicable if you have Norton installed:

After updating to the January 7th or 8th virus definitions, your computer slows
down and Microsoft Word and Excel will not start
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004010810205113

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

------------------------------------------------------------------------------------

Dind't see this problem on my system, but that is because I don't
allow NAV to hook itself into Word and Excel.

I also don't allow NAV to auto start at boot and run all the time. I
start it and scan files, etc when I want to scan them.

I don't suggest that everyone do this by no means because not all
people know how to compute safely and avoid things that could cause
you to get a virus.

 

[High Sierra]

Had a similar problem run adware 6.0 and spybot and also
stopped msn and other items i had from automatically
loading with windows startup and that solved my problem
try this and see if it helps out
SNIP

That's AdAware not adware