Submit a solution I found for a problem report

[ReelGenius]

There should be a feature to add additional information or a solution to a
Problem Report that's been submitted. I have solved a few of the Problem
Reports I've submitted myself and would send them in if I could. And
additional information on a problem may help to explain the situation better
for the people who figure the solutions out.

----------------
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http://windowshelp.microsoft.com/co...764&dg=microsoft.public.windows.vista.general

 

[Colin Barnhorst]

It is a great suggestion but you need to submit it to Microsoft. This is
great link to use:
http://www.microsoft.com/globaldev/outreach/ideas/ideaSubmit.mspx

 

[ReelGenius]

Thanks. Can't even submit an idea for submitting solutions easily...

 

[zachd [MSFT]]

What's the specific crash:
http://zachd.com/pss/pss.html#bucket
and what's the specific solution(s) you have found?

 

[ReelGenius]

I was having problems installing the ATI catalyst drivers. The Catalyst
Install Manager kept crashing during the installation. It pointed to the
mfc80u.dll so I did research and found it was linked to Visual Studio C++.
Finally I decided to check the Program Uninstall list and there were 3
different Visual Studio C++ Redistributables installed. I just uninstalled
all 3 and everything worked fine

If you want it here's the full crash report:

Problem signature
Problem Event Name: APPCRASH
Application Name: InstallManagerApp.exe
Application Version: 3.0.673.0
Application Timestamp: 48285f95
Fault Module Name: MFC80U.DLL
Fault Module Version: 8.0.50727.922
Fault Module Timestamp: 46ca5bf1
Exception Code: c0000005
Exception Offset: 0004c620
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: b7b9
Additional Information 2: e043abed8c741c091ba981f4208fd6b8
Additional Information 3: 6cc6
Additional Information 4: b918a7f9c39af53bafcea9638d96cfbd

Extra information about the problem
Bucket ID: 770096543