strange fast mouse problem

[Tony]

Hi All,

I was at a customer's site last Thursday. She is using
a USB Logitech "Optical Wireless Mouse" and XP-Pro. The mouse
flew back and forth with the slightest movement of the wrist.

So, I opened Mouse Properties from the Control Panel
and attempted to adjust the mouse's pointer speed.
Here is the rub: its speed was already on slow. Hmmmm.
So, what the heck, I tried moving it to fast. And, as
soon as I let go of the slide bar, the bar popped back
to slow -- like it had a rubber band attached to it.

So, I downloaded and installed the latest drivers from
Logitech. No symptom change. Then I uninstalled and
reinstalled several time. No symptom change.

I also removed the mouse from the device manager
and rebooted several times too. No symptom change.

Then I scanned the entire hard drive for viruses
and spyware with Trend's House Call. Only found
two cookies that were suspicious.

I am stumped. :'( Anyone have any idea how
to fix this?

Many thanks,
--Tony

 

[Peter Foldes]

This is a sign of Virus\Malware. Have you tried to run your AV ,AdAware,Spybot,CWShredder,Hijackthis in Safe Mode

 

[Tony]

This is a sign of Virus\Malware. Have you tried to run your AV ,AdAware,
Spybot,CWShredder,Hijackthis in Safe Mode

I ran x-clean from spywareguide.com and Lavasoft's Ad Aware. I
also ran Trend's House Call. I also checked HKEY_LOCAL_MACHINE/.../run
and HKEY_CURRENT_USER/.../run manually. The user is also running
an updated Norton (I realize that does not mean much, Norton
get infected A LOT.)

Next time I get over there, I will see if the mouse can be adjusted
in safe mode.

Many thanks,
--Tony