Strange Disappearing Items

[Xmas]

Hi

A small number of users have reported that from time to time diary
entries are completely disappearing from their calendars. A scenario is that
someone will accept a meeting (often on behalf of their boss) and that
meeting goes into the calendar. Later that meeting will completely disappear
and will not be seen in the deleted items folder. Now these users are very
used to handling Outlook and meeting requests (many of them are PA's) and
have assured me they have not been deleting them themselves in error.
Another scenario is where a PA has full access to hers bosses calendar and
accepts a meeting on their behalf only for the meeting to go straight into
HER calendar and not her bosses.

Sometimes the user will still get a cancellation message from a meeting that
has been 'disappeared'.

As I said this will NOT happen with EVERY meeting request. As this is a
large company there are a lot of Exchange servers and the problem is not
common to one exchange server. We are running Exchange 2000 and Outlook XP
on an XP desktop.


If any one could shed any light on why this could be happening I'd be
grateful.

Thanks

Jeff

 

[John Monte]

I also am experencing strange disappearing items. I have a
user that gives full permission of her calendar to another
user. The second user enters events for the upcoming
months in the owner's calendar. However, at erratic
intervals, sometimes a day, sometimes weeks. The events
that the second user entered disappear. The funny part is
that the info that the calendar's owner enters doesn't
disappear. Both users know how to use outlook and tell me
they are not deleting anything. This is all happening with
outlook 2002 clients.

 

[Thomas Sullivan]

Are they updated meetings?
If outlook is not set to "delete meeting requests from inbox when
responding", manually deleting an accepted updated meeting may [but
now always] cause the meeting from being removed from the calendar.
Otherwise, you might want to try running isinteg -s servername -test
alltests to see is there is a problem with the database.

Thomas