Stopped Receiving Email

[John]

I have stopped receiving emails through my Outlook 2003
client. I can still get emails through webmail but now
when I do a Send/Receive, I get the follwing message
(I replaced the user's name with 'User' and the server's
name with 'Exchange Server':
14:41:38 Synchronizer Version 11.0.5604
14:41:38 Synchronizing Mailbox 'User'
14:41:38 Synchronizing Hierarchy
14:41:39 Synchronizing server changes in folder 'Inbox'
14:41:39 Downloading from server 'Exchange Server'
14:42:34 Error synchronizing folder
14:42:34 [8004011B-3EE-8004011B-560]
14:42:34 Unknown Error.
14:42:34 Microsoft Exchange Server
Information Store
14:42:34 For more information on this
failure, click the URL below:
14:42:34
http://www.microsoft.com/support/prodredirect/outlook2000_u
s.asp?err=8004011b-3ee-8004011b-560
14:42:35 Done
14:42:35 Microsoft Exchange offline address book
14:42:35 Download successful

 

[BillR [MVP]]

try here:
http://support.microsoft.com/?kbid=842284

 

[John]

Thanks for the response. I tried everything in that
article when I first had this problem and it didn't seem
to fix anything. Also, I noticed that the article pertains
to Outlook 2000 and I have Outlook 2003.

-----Original Message-----
try here:
http://support.microsoft.com/?kbid=842284

I have stopped receiving emails through my Outlook 2003
client. I can still get emails through webmail but now
when I do a Send/Receive, I get the follwing message
(I replaced the user's name with 'User' and the server's
name with 'Exchange Server':
14:41:38 Synchronizer Version 11.0.5604
14:41:38 Synchronizing Mailbox 'User'
14:41:38 Synchronizing Hierarchy
14:41:39 Synchronizing server changes in folder 'Inbox'
14:41:39 Downloading from server 'Exchange Server'
14:42:34 Error synchronizing folder
14:42:34 [8004011B-3EE-8004011B-560]
14:42:34 Unknown Error.
14:42:34 Microsoft Exchange Server
Information Store
14:42:34 For more information on this
failure, click the URL below:
14:42:34
http://www.microsoft.com/support/prodredirect/outlook2000_u
s.asp?err=8004011b-3ee-8004011b-560
14:42:35 Done
14:42:35 Microsoft Exchange offline address book
14:42:35 Download successful

.

 

[silversword]

A more detailed reason and fix for the problem

I think I found what was causing this error in my circumstances. What I have:
- Outlook 2003
- hx4700 ipaq with windows Mobile 2003 SE
- Pocket Informant

I had the problem with a single contact that I had edited on my pocket PC only. I was using the Pocket Informant as my contact editor. I was adding some notes to the contact. When I was trying to select the end of a line of notes so I could insert some text, I noticed that my cursor wasn't appearing at the end of the line. Instead it was putting tiny dots beside the text (basically embedding a drawing into the contact notes area). Once a drawing was put into the notes, from then on the error would occur with that contact.

The fix: I ended up manually editing the contact notes on my PC (adding the info again) and doing a sync. Activesync finds a discrepancy and (if you have not changed the default Activesync options) prompts you to overwrite PDA or Desktop. I overwrite PDA info with desktop info and from then on the error is gone.

Hope that helps describe the problem to others, and an alternate way of fixing the problem

David Troesch | Atlanta, GA | ICQ# 2333123
If you don't take action, someone else will. http://action.eff.org
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