STOP uncorrectable hardware error

[Guest]

I have just bought a new PC.

I'm getting occasional (2 or 3 per day) STOP errors. The one I've just had
reported:

"uncorrectable hardware error" and gave a STOP error message:
"0x00000124 (0x00000000, 0x8533E610, 0xB2000000, 0x00000175)"

At that point I have been getting the speakers, well I can only describe it
as making spitting noises. Very impolite.

RAM has been thoroughly Memtested and seems fine.

The spec is:
Vista Ultimate
Core 2 Duo 6700 running at 3GHz
Asus P5B Deluxe mobo
Corsair 8500 Dominator RAM 2GB clocked at 900MHz
Gainward 8800GTS
Creative Xfi Music
Enermax Galaxy 850W PSU
WD Raptor 150GB System HDD
WD Caviar 500GB Data HDD

I really don't want this to have to go back to the genuinely helpful
supplier as I need it and would rather troubleshoot the problem myself.

Both the graphics and Creative drivers were downloaded by Windows update.
I have tried searching for these errors on aumha and MS but without success
(probably looking in the wrong place...)

Has anyone got any ideas? The Creative card? A driver thing, or bad hardware?

Thanks.
Steve

 

[philo]

I have just bought a new PC.

I'm getting occasional (2 or 3 per day) STOP errors. The one I've just had
reported:

"uncorrectable hardware error" and gave a STOP error message:
"0x00000124 (0x00000000, 0x8533E610, 0xB2000000, 0x00000175)"

At that point I have been getting the speakers, well I can only describe it
as making spitting noises. Very impolite.

RAM has been thoroughly Memtested and seems fine.

The spec is:
Vista Ultimate
Core 2 Duo 6700 running at 3GHz
Asus P5B Deluxe mobo
Corsair 8500 Dominator RAM 2GB clocked at 900MHz
Gainward 8800GTS
Creative Xfi Music
Enermax Galaxy 850W PSU
WD Raptor 150GB System HDD
WD Caviar 500GB Data HDD

I really don't want this to have to go back to the genuinely helpful
supplier as I need it and would rather troubleshoot the problem myself.

Both the graphics and Creative drivers were downloaded by Windows update.
I have tried searching for these errors on aumha and MS but without success
(probably looking in the wrong place...)

snip<

If the machine worked fine prior to those updates...uninstall them or
perform a system restore...

otherwise take it back for warranty repair before you ruin something and
void your warranty

 

[Rick Rogers]

Hi Steve,

A) Make sure you are using BIOS timing defaults and are not overclocking.

B) Remove non-essential hardware and see if the problem still occurs. If it
does, then you may have a faulty motherboard or power supply.

C) Make sure all drivers in use are current non-beta versions. Particularly
those for the motherboard, which may benefit from a BIOS update as well if
available.

D) Uninstall any applications that run in the background or during non-use
periods. Things like distributed computing programs (seti and the like) and
utility programs can often cause unforeseen issues.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org

 

[John Barnes]

Very sound advice.

message



If the machine worked fine prior to those updates...uninstall them or
perform a system restore...

otherwise take it back for warranty repair before you ruin something and
void your warranty

 

[Richard Urban]

Stop over clocking your RAM. It's initial spec is DDR 800, so run it at
that. See what happens.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Kerry Brown]

I have just bought a new PC.

I'm getting occasional (2 or 3 per day) STOP errors. The one I've just
had
reported:

"uncorrectable hardware error" and gave a STOP error message:
"0x00000124 (0x00000000, 0x8533E610, 0xB2000000, 0x00000175)"

At that point I have been getting the speakers, well I can only describe
it
as making spitting noises. Very impolite.

RAM has been thoroughly Memtested and seems fine.

The spec is:
Vista Ultimate
Core 2 Duo 6700 running at 3GHz
Asus P5B Deluxe mobo
Corsair 8500 Dominator RAM 2GB clocked at 900MHz
Gainward 8800GTS
Creative Xfi Music
Enermax Galaxy 850W PSU
WD Raptor 150GB System HDD
WD Caviar 500GB Data HDD

I really don't want this to have to go back to the genuinely helpful
supplier as I need it and would rather troubleshoot the problem myself.

Both the graphics and Creative drivers were downloaded by Windows update.
I have tried searching for these errors on aumha and MS but without
success
(probably looking in the wrong place...)

Has anyone got any ideas? The Creative card? A driver thing, or bad
hardware?

That's very funny. Try running the CPU and RAM at there rated speeds. Are
you overclocking the GPU as well?

 

[Richard Urban]

I find it hilarious when people over clock their system and then complain
when they have problems?

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Joe Guidera]

Hmm, the reference I see to that hardware induced error references a
sigmatel audio chipset.

http://www.community.windowsreinstall.com/index.php?showtopic=236

Also, as another posted suggested, reset your BIOS to it's factory defaults
and don't overclock anything until you get a handle on the problem.

Joe

 

[DevilsPGD]

In message <[email protected]> "Richard Urban"

I find it hilarious when people over clock their system and then complain
when they have problems?

Is that a question? Honestly, I don't know if you find it hilarious or
not. I find it amusing, but not hilarious, myself.

 

[Guest]

....sorry, I forgot, many thanks to those who offered advice. Much appreciated.

Steve

 

[Guest]

To those clever clogs who thought that I was merely whinging after
overclocking:

I have stress tested both the CPU and RAM independently and together. I
have run the tests for many, many hours and the config is utterly stable.

HOWEVER:

I submitted a bug report to nVidia. They suggested I uninstall my
up-to-date international drivers (100.65) and install the latest US site
drivers (158.18).

Lo and behold.... my machine now appears to be stable. No BSODs.

Last laugh and all that.

best wishes,

Steve

 

[DevilsPGD]

In message <[email protected]> Steve

To those clever clogs who thought that I was merely whinging after
overclocking:

I have stress tested both the CPU and RAM independently and together. I
have run the tests for many, many hours and the config is utterly stable.

HOWEVER:

I submitted a bug report to nVidia. They suggested I uninstall my
up-to-date international drivers (100.65) and install the latest US site
drivers (158.18).

Lo and behold.... my machine now appears to be stable. No BSODs.

Last laugh and all that.

If you had mentioned that up front, it might have helped. Many folks
don't do any actual testing when overclocking beyond "Does it boot" and
"Does it make me feel better"

 

[Guest]

"If you had mentioned that up front, it might have helped. Many folks
don't do any actual testing when overclocking beyond "Does it boot" and
"Does it make me feel better" "

Yes, I should have done that. Sorry.

Other people I'm in contact with report this as a partial solution in that
the problem isn't completely, in their experience, eradicated. They think
that it's down to interplay between thhe graphics and sound drivers.

Interestingly I had a fault (text flashing in Hold 'Em) that was cured by
the 158.18 drivers; as indeed it said on the packet. I suspect it's an
interplay between those drivers and Vista itself.

So far so good....

Thanks again.
Steve

 

[Guest]

Just to note that the improvement is dramatic but not complete, as the
0x00000124 has reoccurred several times since.

Steve

 

[Kerry Brown]

Resetting your hardware back to the default settings is a valid
troubleshooting step.

 

[Guest]

Thanks Kerry. However, I have done this. I've also stress tested the RAM and
CPU togerther and separately. the hardware is stable under hours and hours
of testing.

I had anotehr 0x00000124 which gave an error in which Windows identified the
problem as a graphics hardware one, recommending updated drivers.

However, when I checked the knowledgebase for the 0x00000124 error there
were no results!

Steve.

 

[Kerry Brown]

It seems to be graphics related as changing the graphics driver affected it.
The fact that there are not a lot of hits when searching for it indicates
it's a relatively rare or new problem. The common thread in most of the hits
is an Intel chipset, Core 2 Duo CPU, and and NVidia graphics card (mostly
8800). I would be watching Intel, NVidia, Gainward, and ASUS for new drivers
and BIOS/firmware.

 

[Guest]

Yes, I think that it's definitely a driver issue, certainly graphics and with
an audio element to it. My PC just made a 'tinging' noise to let me kow I
had soem emails waiting and teh 0x00000124 happened during the 'ting'.

 

[John Barnes]

Could have an audio element, or could be that there is a memory allocation
problem that just happened coincidentally with the sound. nVidia just
released a new driver for the 8800 and 7x series if you are using one of
those.

 

[Guest]

"Could have an audio element, or could be that there is a memory allocation
problem that just happened coincidentally with the sound."

Yes, now that's exactly it (I think) - I'm sure it's a sound screwing up the
memory allocation properly belonging to a graphics operation.

Interestingly my last few BSODs ghave been when I've received a notification
sound - it BSODs mid-sound.

Steve