Stop program from installing

[Joe McGuire]

Whenever I start my computer a program tries to install itself. It first is
Windows Installer and then it is Roxio Media Manager. Installer I can at
least understand--except that I did not ask to have anything installed, at
least as far as I know. I figured out how to stop at least some programs
from starting by going to msconfig in Run. But this Roxio prgram is not
installed. On restart it tries t oinstall, I click cancel, it spenmds a few
minutes thinking about my action, then tries again to install. Then the
cycle repeats. THis adds to the infernally long time it takes for the
macine to restart. How can I get rid of tis unwanted software and keep it
from trying to install?

 

[Twayne]

In

Whenever I start my computer a program tries to install itself. It
first is Windows Installer and then it is Roxio Media Manager. Installer I
can at least understand--except that I did not ask to
have anything installed, at least as far as I know. I figured out
how to stop at least some programs from starting by going to msconfig
in Run. But this Roxio prgram is not installed. On restart it tries
t oinstall, I click cancel, it spenmds a few minutes thinking about
my action, then tries again to install. Then the cycle repeats. THis adds
to the infernally long time it takes for the macine to
restart. How can I get rid of tis unwanted software and keep it from
trying to install?

Let the install complete. Then go to Add/Remove and take it out. You should
then be home free. It's the easiest and quickest way.
The only other option is to find and kill the "run" additions to the
registry so it'll stop trying to install and that's not a job for a neophyte
as it can exist in some strange places. Those "run" commands won't go away
until the installer finishes and takes them out.

HTH,

Twayne`

 

[Joe McGuire]

Thanks for the suggestion. The problem was that the install could not
complete because it could not find some necessary file and it then told me
so. Click OK and it started the impossible install again. And again. Sort
of a loop. Verizon tech support was mystified--but did not refuse to take
ownership of this Roxio Media Manager (RMM) issue.
I think I solved the problem by somehow ending the install enough times that
I beat it into temporary submission (secondary problem: you can't install
another program while the computer thinks it is in the process of installing
something else); removed the Blackberry desktop (This RMM becomes/is part of
the BB desktop); downloaded Roxio Media Manager and the BB desktop and
installed them. Once it was all installed I had the option NOT to use the
RMM after all. A lot of work to avoid software I didn't want in the first
place. Took hours. Now I have to figure out how to restore all my BB data,
which shouldn't be a big problem.