error 1500 from installer clean up utility

[nokie]

when I try to open roxio creator 10 the windows installer comes up but then
locks up, I have to cancel many times to stop! I have downloaded the windows
installer clean up utility but when I try to run it ,it gives me the error
1500! I have tried to uninstall roxio but can not! I have tried to reinstall
but can not??

 

[Randem]

Go in and delete all files from Roxio in the Program Files folder. That
should be enough to allow it to not load then you can clean out the registry
with a good registry cleaner (Registry Mechanic is the one I use). The use
CCLeaner and the Windows Installer Cleanup Tool. Possibly this will get rid
of your issue.

--
Randem Systems
Your Installation Specialist
The Top Inno Setup Script Generator
http://www.randem.com/innoscript.html
http://www.randem.com/installerproblems.html
http://www.randem.com/vistainstalls.html
http://www.financialtrainingservices.org

 

[John John (MVP)]

Did you reboot the computer and give it another try? If you cannot
install the Windows Installer CleanUp Utility try this:

Manually extract the files from msicuu2.exe, the package contains the
following files:

msicuu.exe
msicuu.msi
MsiZapA.exe
MsiZapU.exe
readme.txt
StartMsi.vbs

Rename the file MsiZapU.exe to MsiZap.exe. Open a Command Prompt and
navigate to the folder containing the msizap.exe file and issue the
following command:

msizap.exe p

This will remove the registry InProgress key
(HKEY_Local_Machine\Software\Microsoft\Windows\Installer\InProgress) and
should then allow you to install the CleanUp utility. Follow the
instructions here to manually remove Easy Media Creator.

Clean Installation of Creator 9 & 10 on Windows XP
http://kb.roxio.com/content/kb/Creator/000086CR

Do not run registry cleaners on your Windows installation! These
cleaners do more harm than good!

John

 

[nokie]

when I try to delete the files from program files it starts to delete then I
get an access is denied message. dc_shellext.dll can't be deleted.

 

[Ramesh Srinivasan, MS-MVP]

AppDeploy > Windows Installer Errors > Error 1500:
http://www.appdeploy.com/msierrors/detail.asp?id=111

 

[Randem]

Go in in Safe Mode or boot from a CD like Linux System Rescue CD or Bart PE

--
Randem Systems
Your Installation Specialist
The Top Inno Setup Script Generator
http://www.randem.com/innoscript.html
http://www.randem.com/installerproblems.html
http://www.randem.com/vistainstalls.html
http://www.financialtrainingservices.org