O
O5O
I'm supposed to be designing a 1.5 Megawatt Steam Turbine Powered
Solar Electric Generator to replace coal, nuclear and natural gas
fueled electric power generation plants, but my computer has been down
since March 23 more than three weeks ago, and I have done nothing for
the last three weeks except try to get the computer working again.
Of the three XP Help & Support options available:
1. Ask a Friend to help.
2. Get Help from Microsoft.
3. Go to a Windows Web site forum.
This forum is an attempt at option 3. My friends (with available time)
have less knowledge about the windows operating system than I do
myself.
This leaves option 2 "Get Help from Microsoft." -> Windows XP ->
Microsoft Windows XP Professional. Apparently since this feature has
never been used before, I get two free support requests via email. See
http://www.csupomona.edu/~cthompson1/ftp/DNSProb-MSSupportReq.JPG
Before using my two free support requests in vain and futility by
framing my problem in such a way as to be completely unsupportable, I
would like to solicit this newsgroup for advice on how to proceed with
the Microsoft Professionals.
Questions:
a) What exactly is a "Microsoft Support Request," and how long does
one last?
b) What happens if the problem resolution creates another problem?
Does this then devolve into a "second support request," or does it
remain part of the first request?
c) How good are the support personnel? Do they have to ability to
actually fix the problem, or are they going to tell me to format my
drive and reload everything?
d) What information might they actually require to solve this problem?
Below follows a brief (or not so brief) explanation of my problem, and
the information collected to date.
The computer is connected to the Internet through a DSL line and a
Firewall/Web server on my home LAN.
Miscellaneous files are kept on Campus Servers, and are normally
copied back and from home using windows file sharing protocol over tcp/
ip. Since the 23 of March, these files have become inaccessible to
this computer only. Anyone with a Campus Account can theoretically
connect to \\files.csupomona.edu\cthompson1\ using Microsoft File
Sharing Protocol, but because of the problem that the computer is
having resolving DNS names, the computer can no longer connect.
The Ethernet card on the computer works ok, as demonstrated by the
ping program's ability to access "IP-Addresses" on the Internet such
as "ping 64.94.234.12"
However, if an attempt is made to ping an address using a "Web-Name,"
ping replies "Ping request could not find host yahoo.com. Please check
the name and try again." I checked the name, and tried again, but that
same result always occurs.
When attempting to connect to Web sites through internet explorer I
get the famous page http://www.csupomona.edu/~cthompson1/ftp/DNSProb-Explorer.JPG
You can track my effort to do the support thing through Microsoft Help
on WinXPPro.
http://www.csupomona.edu/~cthompson1/ftp/OfflineSupport-06.JPG
a dead end was run into! The file refuses to save. Nothing appears in
the given directory.
What information is this part of the support options supposed to be
gathering, and what program generates this output? Where can I find
the error log? Why does it not complete the information gathering
process? Does it make sense to contact Microsoft support without this
file?
After purchasing a second CPU, ram, motherboard, power supply, hard
drive and accessories, I have installed this version of XP-Pro on a
new computer. Everything is working flawlessly, just as it has since
installing it on the above computer since November 2005.
I am now able to connect to the Internet using this new machine, but
it would be better to get the original one working again.
I have collected as much information, as I could find and placed it on
the Campus Web server for your perusal. It is located here:
http://www.csupomona.edu/~cthompson1/ftp/
Here you can find my win.ini, boot.ini, system.ini, errorlogs (61 of
'em), and various system configuration files that were generated using
the Help and Support Support Options.
Previously communicated documents and information can be found in the
thread:
http://groups.google.com/group/micr...31627ff1e34/f22b5dad9f4b7eb1#f22b5dad9f4b7eb1
Let me know if there is any other information that may be required by
Microsoft Support to help them fix this problem.
Thanks from,
O5O
CSU-Home: http://www.csupomona.edu/~cthompson1/
My-Home: http://www.Christoffur.HopTo.Org/
Solar Electric Generator to replace coal, nuclear and natural gas
fueled electric power generation plants, but my computer has been down
since March 23 more than three weeks ago, and I have done nothing for
the last three weeks except try to get the computer working again.
Of the three XP Help & Support options available:
1. Ask a Friend to help.
2. Get Help from Microsoft.
3. Go to a Windows Web site forum.
This forum is an attempt at option 3. My friends (with available time)
have less knowledge about the windows operating system than I do
myself.
This leaves option 2 "Get Help from Microsoft." -> Windows XP ->
Microsoft Windows XP Professional. Apparently since this feature has
never been used before, I get two free support requests via email. See
http://www.csupomona.edu/~cthompson1/ftp/DNSProb-MSSupportReq.JPG
Before using my two free support requests in vain and futility by
framing my problem in such a way as to be completely unsupportable, I
would like to solicit this newsgroup for advice on how to proceed with
the Microsoft Professionals.
Questions:
a) What exactly is a "Microsoft Support Request," and how long does
one last?
b) What happens if the problem resolution creates another problem?
Does this then devolve into a "second support request," or does it
remain part of the first request?
c) How good are the support personnel? Do they have to ability to
actually fix the problem, or are they going to tell me to format my
drive and reload everything?
d) What information might they actually require to solve this problem?
Below follows a brief (or not so brief) explanation of my problem, and
the information collected to date.
The computer is connected to the Internet through a DSL line and a
Firewall/Web server on my home LAN.
Miscellaneous files are kept on Campus Servers, and are normally
copied back and from home using windows file sharing protocol over tcp/
ip. Since the 23 of March, these files have become inaccessible to
this computer only. Anyone with a Campus Account can theoretically
connect to \\files.csupomona.edu\cthompson1\ using Microsoft File
Sharing Protocol, but because of the problem that the computer is
having resolving DNS names, the computer can no longer connect.
The Ethernet card on the computer works ok, as demonstrated by the
ping program's ability to access "IP-Addresses" on the Internet such
as "ping 64.94.234.12"
However, if an attempt is made to ping an address using a "Web-Name,"
ping replies "Ping request could not find host yahoo.com. Please check
the name and try again." I checked the name, and tried again, but that
same result always occurs.
When attempting to connect to Web sites through internet explorer I
get the famous page http://www.csupomona.edu/~cthompson1/ftp/DNSProb-Explorer.JPG
You can track my effort to do the support thing through Microsoft Help
on WinXPPro.
http://www.csupomona.edu/~cthompson1/ftp/OfflineSupport-06.JPG
a dead end was run into! The file refuses to save. Nothing appears in
the given directory.
What information is this part of the support options supposed to be
gathering, and what program generates this output? Where can I find
the error log? Why does it not complete the information gathering
process? Does it make sense to contact Microsoft support without this
file?
After purchasing a second CPU, ram, motherboard, power supply, hard
drive and accessories, I have installed this version of XP-Pro on a
new computer. Everything is working flawlessly, just as it has since
installing it on the above computer since November 2005.
I am now able to connect to the Internet using this new machine, but
it would be better to get the original one working again.
I have collected as much information, as I could find and placed it on
the Campus Web server for your perusal. It is located here:
http://www.csupomona.edu/~cthompson1/ftp/
Here you can find my win.ini, boot.ini, system.ini, errorlogs (61 of
'em), and various system configuration files that were generated using
the Help and Support Support Options.
Previously communicated documents and information can be found in the
thread:
http://groups.google.com/group/micr...31627ff1e34/f22b5dad9f4b7eb1#f22b5dad9f4b7eb1
Let me know if there is any other information that may be required by
Microsoft Support to help them fix this problem.
Thanks from,
O5O
CSU-Home: http://www.csupomona.edu/~cthompson1/
My-Home: http://www.Christoffur.HopTo.Org/