Stop error message

[Adam Raff]

Good Day,

I am getting these errors on Windows XP Pro with SP2. All critcal updates
have been applied.

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 5/26/2005
Time: 10:20:46 AM
User: N/A
Computer: FRONTDESK
Description:
Error code 100000be, parameter1 e4514e84, parameter2 17537162, parameter3
f34fe608, parameter4 0000000f.

For more information, see Help and Support
Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 62 100000b
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 65 34 eters e4
0030: 35 31 34 65 38 34 2c 20 514e84,
0038: 31 37 35 33 37 31 36 32 17537162
0040: 2c 20 66 33 34 66 65 36 , f34fe6
0048: 30 38 2c 20 30 30 30 30 08, 0000
0050: 30 30 30 66 000f


Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 5/27/2005
Time: 9:21:53 AM
User: N/A
Computer: FRONTDESK
Description:
Error code 1000008e, parameter1 c0000005, parameter2 805165ea, parameter3
f3346b38, parameter4 00000000.

For more information, see Help and Support
Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 38 1000008
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 63 30 eters c0
0030: 30 30 30 30 30 35 2c 20 000005,
0038: 38 30 35 31 36 35 65 61 805165ea
0040: 2c 20 66 33 33 34 36 62 , f3346b
0048: 33 38 2c 20 30 30 30 30 38, 0000
0050: 30 30 30 30 0000

The system would get the error or BSOD out of the blue. I have looked on MS
site and found very little info on this error. I have checked the system
hardware and found no errors. If any body has any ideas how to test this
system, it would be a great help.

Thank You,
Adam Raff

 

[Will Denny]

Hi

See if the following links help:

http://www.eventid.net/display.asp?eventid=1003&source=System+Error
http://groups-beta.google.com/groups?q=0x100000be

 

[Cari \(MS-MVP\)]

They are both Kernel Mode Exception error messages...

See:
http://aumha.org/win5/kbestop.php#0x1e
and
http://aumha.org/win5/kbestop.php#0x8e

 

[Joshua Smith [MSFT]]

Hi Adam,

If you follow these instructions and send me the dump I can see if I can see
what the faulting module is. To determine what driver is causing the problem
I need you to enable driver verifier.
Steps:
1) Windows Key + R
2) Type in 'verifier' and hit enter
3) Make sure 'Create Standard Setting' is selected and hit next
4) Click on 'Select all drivers installed on this computer' and hit Finish
5) Reboot

There is a possibility that your computer will crash on reboot. If this
occurs hit F8 when rebooting just before the windows logo screen and select
the safe mode boot option. Follow the same steps above but on step 4 choose
'Select driver names from a list'; hit next; check the box next to any
driver where the provider is not Microsoft; hit Finish; reboot.

This will slow the performance of you computer a little while enabled but
will hopefully catch the driver causing corruption. Next time you crash
the blue screen will hopefully say something like
"DRIVER_VERIFIER_DETECTED_VIOLATION". If this occurs please send the
corresponding minidump (by default it is at c:\windows\Minidump ) my way.
If you have any questions or I didn't explain something well enough don't
hesitate to e-mail me (remove "online") back. Good Luck,


Joshua Smith
OpenGL Test Lab
Microsoft

 

[Adam Raff]

Hi Joshua,

I did what you said and will put the system back in service and will see
what happens. When it happens again I will send you the bug check. Should
I send it to the group or you email account since I am not sure how long
this will take. It's inconsistent at most.

Thanks
Adam Raff

 

[Rebecca Chen [MSFT]]

Hi Adam ,

Thanks for posting here!

I understand that you have encountered the stop error on winXP SP2 machine.
Unfortunately, debugging the blue screen error is beyond what we can do in
the newsgroups. A support call to our product service team is needed for
the debugging service. Therefore, we suggest that you speak directly with a
Microsoft Support Professional so that the crash dump can be analyzed.

Just for your information, here are some general suggestions for handling
Crashing issues:

1. Please check if there is a file name recorded in the Blue Screen error
message. If so, you can check if it is a file added by a certain
application.

2. Blue screen stop issue is always caused by a certain kernel potion
component, such as a device driver, backup software or anti-virus services
(buggy services). Therefore, if you have anti-virus/firewall applications
installed on the problematic clients, please uninstall them, and then
monitor the system to see if the blue screen stop problem occurs again.

3. Make sure the device drivers installed are compatible with Windows XP.

4. Hardware failures could also cause similar crashing issues. You can
build a parallel Windows XP system on another partition with enough disk
space and see if that system works. If the problem still persists with the
newly installed system, it is very likely due to a damated hardware device.


Here are some articles that will help prepare you for this call:

Blue Screen Preparation Before Contacting Microsoft
ID: 129845.KB.EN-US
http://support.microsoft.com/?id=129845

Gathering Blue Screen Information After Memory Dump in Windows 2000 or
ID: 192463.KB.EN-US
http://support.microsoft.com/?id=192463

For a complete list of Microsoft Product Support Services phone numbers and
information about support costs, please go to the following address on the
World Wide Web:
http://support.microsoft.com/directory/overview.asp


Personally, this issue looks like to be caused by the Anti-virus. You can
also try rolling it back to a previous system point before these issues
began.

HTH!

Thanks for your understanding.

Best regards,

Rebecca Chen

MCSE2000 MCDBA CCNA


Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

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