STOP Error message

[Sharon Moore]

While trying to load SP3 for Windows 2000Professional, I
managed to get a STOP error message after the archiving
was done. My husband said he has gotten this type of
message before (not the same message) and has had to
manually shut the computer down, then restart it again,
and the message clears and all is well. We attempted
this procedure multiple times and we still get the same
message. Here is what the message says:

STOP: 0x0000001E (0xC0000005, 0xED3DCDCD7, 0x00000000, 0x000000AE)
KMODE_EXEPTION_NOT_HANDLED

Then it advises us to check for adequate disk space,

sufficient amount; if driver identified in the message to
follow mfg guidelines (or something like that); check
with vendor for any BIOS updates and disable BIOS memory
options (caching or shadowing), etc... We have followed
the advice that is with the message and we still get the
same message. I do not know what to do at this point.
There were no problems with the OS prior to the
installation of W2KSP3. Please advise as I need this
system for installing a COBOL compiler for college course
in COBOL. Thanks

 

[Drew Cooper [MSFT]]

It's an unhandled kernel mode exception. 0xc0000005 means it's an access
violation. 0xed3dcdcd7 is the address where the exception occurred.
0x000000ae is the address it tried to access.

Here's a page explaining how to troubleshoot bugchecks:
http://www.microsoft.com/technet/tr...nol/windows2000pro/proddocs/progs/pgsappb.asp

You already checked the BIOS and disk space. The most likely candidate
remaining is a driver. You could see if your hardware's vendors have any
new drivers available.

Something else that might be useful, if possible, is to boot your machine
and tap F8 until you're given a menu of boot options. You can try booting
in VGA mode if it's your video driver acting up. The last known good
configuration might also work. And if you try safe mode you should be able
to see the driver names scroll by on the screen as they load - might give a
clue if you bugcheck while loading a driver.

Sorry I can't be more help than that.