Stop error and BSD

[Brad]

I have a W2K machine getting the following error:
STOP 0X0000001E (0XC0000005 The other 3 sets are all 0's)
KMODE_EXCEPTION_NOT_HANDLED
Beginning dump of physical memory
Physical memory dump complete
Contact system admin or tech support...

The blue screen has appeared on various programs (in Word,
while printing from Publisher, etc) DRWATSON log shows the
following programs where the exception
occurred...NAVW32.EXE, SPOOLSV.exe, M32.exe
The KB shows a access violation but always defaults to
installing SP4 to resolve. This machine is already at SP4.
Any suggestions?
Brad

 

[John Boatner, MCSD, MCDBA, MCSE, MCSA, MCDST]

Looks like Norton AV may not like the application you're trying to print
with???


What, exactly are you doing when the STOP occurs?
--

Regards,

John Boatner
MCSD, MCDBA, MCSE, MCSA, MCDST
J2 Technologies, Inc.
http://www.j2tech.com