still having uninstall probs ..

[Guest]

ok ... installed Rogers/Yahoo browser ... didn't like it ...... tried
uninstalling in "control panel/add/remove. All components uninstall EXCEPT
"base components".
Talked to Rogers Tech help ..... NO HELP!! Installed and tried uninstalling
with System Mechanic .... still nothing!! I get no error codes .. uninstall
just stops when it gets to "base components" ..... Any suggestions?
Thanks ....

 

[R. McCarty]

Locate the disk location of the Base components and check the
privileges on the folder. Perhaps the Uninstaller can't access the
content to remove. Could also be active components that XP
would be unable to uninstall - have you tried using MSConfig to
check that part of the app isn't loaded and running. Seems kind
of ridiculous that the vendor couldn't help you. You probably
got the front-line support - I'd call back and ask to be elevated
to the next tier support, sometimes that actually puts you in touch
with developers of the product.

 

[Yves Leclerc]

Have you tried to remove while in 'Safe Mode"?

 

[Guest]

I will try all of the above ..... thanks

Have you tried to remove while in 'Safe Mode"?

 

[Guest]

Went into msconfig ..... see nothing about any Rogers/Yahoo app running .....
rebooted in safe mode ..... still can't uninstall. Talked to Rogers again
..... they now suggest I get a third party uninstaller ..... told him I have
System Mechanic .... he said "let me research and get back to you" ....
hahahaha
And how's your day??? LOL

 

[Guest]

At the risk of sounding like the doctor who recommends aspirin for every
illness, I do find that using System Restore to a date prior to the date you
installed the browser is likely to be the simplest and most effective way of
taking out everything (not your personal files and folders) that you
installed after that date. Please let me know if this helps you.

 

[pc_addicted]

You may try to uninstall it manually (but be aware that these steps may
not remove everything associated with the application and can impact
other applications on the computer, therefore create a restore point):

1)Find the directory for the application and delete all the files in
the directory. Delete the directory.
2)Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE and find
the folder for the application. Delete the folder.
3)Open regedit and navigate to HKEY_CURRENT_USER\SOFTWARE and find the
folder for the application. Delete the folder.
4)To remove the application entry from Add/Remove Programs (if
present) open regedit and navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
and find the folder for the application. Delete the folder.
5)Some applications have Services attached to them. If this is the
case, navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services,
locate and delete the service.
6)In Windows Explorer, navigate to the individual user settings and
delete program references. Common places to check would be:
C:\Documents and Settings\All Users\Start Menu\Programs and delete
relevant entries.
C:\Documents and Settings\All Users\Start Menu\Programs\Startup and
delete relevant entries.
C:\Documents and Settings\%YourUserID%\Start Menu\Programs and delete
relevant entries.
[Do this for each User ID listed]
C:\Documents and Settings\%YourUserID%\Start Menu\Programs\Startup and
delete relevant entries.
[Do this for each User ID listed]
If no entries were found in the previous step and the application
launches automatically, navigate to
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
and delete the entry.