G
Guest
My computer has XP Pro preloaded by Gateway. My Startup window (in System
Configuration Utility) is populated by 30 items.
A freind's computer had ME preloaded by Dell and I helped her upgrade to XP
Home (SP2) in December. Her Startup window has only two items listed: SysTray
and Setup, and there is a button at the bottom of the window that says
"Restore Startup Programs.....".
If you click that button a window apprears that says "The following startup
items were disabled during the upgrade from your previous operating system.
Check the boxes for the items you wish to restore and click OK". And there
are only two items listed: HKLM\Softwar..... (MSConfigReminder) , and
HKLM\Softwar..... (Symantec NetDriver Monitor).
The problem is that my friend needs to uninstall and reinstall Norton
(because she gets an error message during LiveUpdate). But is not successful
uninstalling via Add/Remove Programs.
According to Symantec she needs to ensure that that ccApp box in the Startup
window is checked. But as it does not appear in that window she is stumped.
Could someone please help.
Thank you.
Configuration Utility) is populated by 30 items.
A freind's computer had ME preloaded by Dell and I helped her upgrade to XP
Home (SP2) in December. Her Startup window has only two items listed: SysTray
and Setup, and there is a button at the bottom of the window that says
"Restore Startup Programs.....".
If you click that button a window apprears that says "The following startup
items were disabled during the upgrade from your previous operating system.
Check the boxes for the items you wish to restore and click OK". And there
are only two items listed: HKLM\Softwar..... (MSConfigReminder) , and
HKLM\Softwar..... (Symantec NetDriver Monitor).
The problem is that my friend needs to uninstall and reinstall Norton
(because she gets an error message during LiveUpdate). But is not successful
uninstalling via Add/Remove Programs.
According to Symantec she needs to ensure that that ccApp box in the Startup
window is checked. But as it does not appear in that window she is stumped.
Could someone please help.
Thank you.