Starts Intalling Software I don't have anymore

[Mitch]

I have a problem. Whenver I would open up a folder with
video files in it and had thumbnail view on, Windows
would automatically try to start installing "Videowave
4", which is an old program I once had on my computer
awhile ago. But when I click cancel on the installation
it would cancel, but then seconds later it would start up
again and the only way to make it stop was a restart. I
sort of bypassed this problem by going in the regestry
and deleting everything having to do with the Videowave.
It still comes up with an installion box evertime I view
video files but it quickly gose away.

Now whenever I try to open up any Acrobat reader (.pdf)
files it trys to install "Windows Journal Viewer" and the
only way to stop this is a restart.

Any help would be greatly appreciated. Thanks.

(e-mail address removed)

 

[Torgeir Bakken (MVP)]

I have a problem. Whenver I would open up a folder with
video files in it and had thumbnail view on, Windows
would automatically try to start installing "Videowave
4", which is an old program I once had on my computer
awhile ago. But when I click cancel on the installation
it would cancel, but then seconds later it would start up
again and the only way to make it stop was a restart. I
sort of bypassed this problem by going in the regestry
and deleting everything having to do with the Videowave.
It still comes up with an installion box evertime I view
video files but it quickly gose away.

Hi

Most likely it is Windows Installer doing an on-demand installation...

See "Every time I launch my application, Windows Installer performs an
installation. How can I determine the cause of the on-demand installation?"
in the FAQ at

http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

To access the Application Log in the Event viewer,
run the following command from Start/Run:

eventvwr.msc


If you are running Windows XP (or have access to a Windows XP computer,
you can copy MSIZAP.EXE over to your Win2k computer):

If a product code is listed there and this product is not really installed,
MSIZAP.EXE is maybe able to fix this issue, it is included as a utility in
the support tools installation package (on your WinXP CD) with some additional
documentation included in suptools.chm (installed by suptools.msi).

It will remove all Windows Installer entries for a product key that you feed
it with.

Note that if MSIZAP.EXE is used incorrectly it can affect other applications
on the machine.

Based on the documentation in
http://msdn.microsoft.com/library/en-us/msi/setup/msizap_exe.asp

this is what you should run:

msizap T {product code}

an example:
msizap T {FFB37294-1155-17D3-A809-0250BAAFB1AB}


Alternatively, for a more user friendly interface to MSIZAP.EXE ,
take a look at this article:

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301


--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide:
http://www.microsoft.com/technet/community/scriptcenter/default.mspx