Start up Problem

[Guest]

Hi.
I have a problems that I need help on please.
Problem 1--
My computer is set to download automatically;the latest download that I
received was GDUI (or similar),when this is installed my machine keeps on
"trying" to start,but will not do so.
It keeps going & going nothing happens at all.I have done a recovery & the
same keeps happening with the download

I am using Windows XP home with service pack 2

Hope for help
TIA

 

[Nightowl]

Hi.
I have a problems that I need help on please.
Problem 1--
My computer is set to download automatically;the latest download that I
received was GDUI (or similar),when this is installed my machine keeps on
"trying" to start,but will not do so.
It keeps going & going nothing happens at all.I have done a recovery & the
same keeps happening with the download

I am using Windows XP home with service pack 2

Hi Ted

Can you explain a bit more what is happening? When you say your computer
is set up to automatically download, do you mean "download Windows
updates", or something else? It would help too if you could say exactly
what file this is that seems to be causing the problem, and what you
mean by "I have done a recovery" -- System Restore? Return to factory
settings?

 

[Guest]

Hi Ted

Can you explain a bit more what is happening? When you say your computer
is set up to automatically download, do you mean "download Windows
updates", or something else? It would help too if you could say exactly
what file this is that seems to be causing the problem, and what you
mean by "I have done a recovery" -- System Restore? Return to factory
settings?

Hi.
Many thanks for the reply.
OK:- I have done a complete factory restore & also a recovery.
The computer is ste up for automatic updates from Microsoft.It does indicate
to me that there are some downloads reading to be downloaded,when I download
them I then get asked to install,this is all OK.
The file taht is causing me a problem is Microsoft GDI + Detection Tool (KB
873374),when tis file is downloaded & installed ,& the machine is restarted
here the problem occurs.
It starts to go into start mode,shows the start up window then shuts down
again & again & again--this just keeps goinig & going,it never stops.
I cannot start the computer even in safe mode to be able to "try" & rectify
teh fault.I have to do a Recovery (F8).
If I do not install this file everything is all ok & perfect.

Question:-- Do I really need this file ??

I would really welcome some advice & help on this problem

Again-- Thank you for your reply

Ted