Start menu issue I think

G

Guest

The start menu will open but when I go to all programs it gives me an error
and says explorer needs to close. Everything else works under the start menu.
I also am unable to add desktop icons when loading new software sutch as my
printer.
 
G

Gerry

Have you looked at the Warning and Error Reports in the System and
Application logs in Event Viewer?

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
G

Guest

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 9/16/2007
Time: 11:59:07 AM
User: N/A
Computer: CRACK-0Z4UD12QI
Description:
Fault bucket 515372193.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 35 31 35 33 37 32 31 39 51537219
0010: 33 0d 0a 3..
 
G

Gerry

These error reports comes in pairs. The matching error will be Event ID:
1000 or Event ID: 1002. Can you post a copy of that Report.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
G

Guest

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 9/17/2007
Time: 3:51:38 PM
User: N/A
Computer: CRACK-0Z4UD12QI
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
 

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