Start menu hangs

[Justin Jeffries]

As of today, when I restart my computer the start menu bar has no function.
If I move the mouse cursor to the start menu bar there is an hourglass that
never changes. The rest of the computer works fine, such as the desktop etc.
I cannot access the start menu to restore the computer or access MSCONFIG to
restart in safe mode. Everytime I restart the menu bar hangs and never
responds. Please help.
Justin

 

[roger]

Hi Justin,

Start in safe mode by pressing Alt+ Ctrl+ Del twice while Windows
boots up, then use msconfig to perfprm a clean boot.

310353 How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/?id=310353

316434 HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows
XP
http://support.microsoft.com/?id=316434

310560 How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

Repairing Windows XP:
http://www.webtree.ca/windowsxp/repair_xp.htm
http://support.microsoft.com/?id=315341


Good luck