Spoolsv.exe process issue

[Guest]

When we boot up our computer, the spoolsv.exe process is at 99% and will not
relinquish. Nothing else is running, and nothing has been printed or sent to
the printer. A reboot fails to resolve the issue; only killing the process
resolves the issue, but if want to print then that is not a viable option for
resolution.

Thanks for your assistance!

 

[Alan Morris [MSFT]]

Verify that there is not a resident job that attempts to print when the
spooler restarts.

The default spool directory is \windows\system32\spool\printers. Delete any
*.spl and *.shd files from this location then restart the service.

If you want to know which printer the job is for open the shd file in
notepad before deleting. I have seen the high CPU when a job was improperly
sent to the Document Writer printer that gets installed with Office.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Alan, thanks for the reply. After I posted the question, I read through some
of the other postings. Ultimately, I downloaded and ran cleanspl.exe and it
resolved the issue.

Verify that there is not a resident job that attempts to print when the
spooler restarts.

The default spool directory is \windows\system32\spool\printers. Delete any
*.spl and *.shd files from this location then restart the service.

If you want to know which printer the job is for open the shd file in
notepad before deleting. I have seen the high CPU when a job was improperly
sent to the Document Writer printer that gets installed with Office.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

When we boot up our computer, the spoolsv.exe process is at 99% and will
not
relinquish. Nothing else is running, and nothing has been printed or sent
to
the printer. A reboot fails to resolve the issue; only killing the
process
resolves the issue, but if want to print then that is not a viable option
for
resolution.

Thanks for your assistance!