Spooler SubSystem Error and printers disappearing and reappearing

[James]

We have about 100 computers here at work and only 1 person right now has this
issue. Out of nowhere he will get the Spooler SubSystem App has encountered a
problem and needs toclose...... And now what is odd is his printers will
disappear from the printers and faxes window and then reappear within a
minute or disappearing. I have read some say to reinstall the driver but I
dont think it has anything to do with that since others I have read tried
that and had no success. This is a user who is already a pain... I figured it
was just a "user error" like usual but who knows. Lookin to find out if
anyone knows anything about this. He has a new Dell desktop running windows
XP and he has a couple printers connected to our print server. Whats odd is
its all the printers that disappear even that default printer that is in
there when no other printer is there.

 

[Cari \(MS-MVP\)]

There's a KB article on just this:
http://support.microsoft.com/kb/324757/it)

What I would do is uninstall and reinstall ALL the printers on the User's
PC:
http://www.coribright.com/windows/Article_One.htm
Making sure you include Step 4.

The User's Spooler Service is obviously set to restart if it crashes, and
that's why his printers disappear (from the Spooler crash) and then reappear
(from it restarting).
http://www.coribright.com/windows/Article_Nine.htm

 

[James]

If I remove the "it" at the end of that link is that the english version of
it? I dont know italian so not sure if those are the same two articles

 

[James]

Also I have already removed all the printers and readded them but still have
the same issue. These are network printers along with the basic microsoft
default printer that are disappearing in the folder. This one is the only
user with this problem.

 

[Alan Morris [MSFT]]

Remove the installed print drivers after removing the printer. The print
drivers are corrupting the memory of the spooler and causing it to fail.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.