Spontaneous Reboots

[Guest]

My system (Win XP Home Edition SP2, AMD Athlon 3400, NVidia GeForce 5900 XT,
1 Gb RAM, SB Audigy 2, SyncMaster 171N) has started spontaneously rebooting
when I access either Outlook 2000 or Outlook Express 6 and they begin to
receive messages. This does not occur if my internet connection is disabled.
Disabling my anti-virus software also has no effect. I can access my mail
through web2mail.com normally. I did a virus scan and none were found. I
also eliminated all spyware problems with both Ad-Aware and SpyBot.
Disabling the display adapter through Device Manager did not help either.

Upon reboot I get an MS Error Message: STOP 0x000000EA;
THREAD_STUCK_IN_DEVICE_DRIVER. The proposed workaround was ineffective. The
message refers to a possible video problem, but the card works fine in all
other applications. However, the first time the reboot occurred I did hear a
loud snap coming from the computer.

I don't know what else to try. Thanks.

 

[Guest]

http://support.microsoft.com/kb/293078/en-us

 

[Joshua Smith [MSFT]]

Hi Steve,

To determine what driver is causing the problem I need you to enable driver
verifier.
Steps:
1) Windows Key + R
2) Type in 'verifier' and hit enter
3) Make sure 'Create Standard Setting' is selected and hit next
4) Click on 'Select all drivers installed on this computer' and hit Finish
5) Reboot

There is a possibility that your computer will crash on reboot. If this
occurs hit F8 when rebooting just before the windows logo screen and select
the safe mode boot option. Follow the same steps above but on step 4 choose
'Select driver names from a list'; hit next; check the box next to any
driver where the provider is not Microsoft; hit Finish; reboot.

This will slow the performance of you computer a little while enabled but
will hopefully catch the driver causing corruption. Next time you crash
the blue screen will hopefully say something like
"DRIVER_VERIFIER_DETECTED_VIOLATION". If this occurs please send the
corresponding minidump (by default it is at c:\windows\Minidump ) my way.
If you have any questions or I didn't explain something well enough don't
hesitate to e-mail me (remove "online") back. Good Luck,


Joshua Smith
OpenGL Test Lab
Microsoft