"spontaneous" rebooting bugcheck

[goldtech]

Hi,

I'm experiencing "spontaneous" rebooting. What I mean is, I'll be
surfing, doing nothing out of the ordinary, when all of a sudden my PC
reboots. No warning, nothing..just reboots.

I find this alarming from an OS stability point of view.

The minidump file's not text - so can't interpret it.

How do I track down the cause?

The following is in my logs:

Event Type: Information
Event Source: EventLog
Event Category: None
Event ID: 6009
Date: 1/27/2008
Time: 10:49:28 AM
User: N/A
Computer: GIGA-55
Description:
Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor
Free.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: EventLog
Event Category: None
Event ID: 6005
Date: 1/27/2008
Time: 10:49:28 AM
User: N/A
Computer: GIGA-55
Description:
The Event log service was started.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 1/27/2008
Time: 10:49:30 AM
User: N/A
Computer: GIGA-55
Description:
The computer has rebooted from a bugcheck. The bugcheck was:
0x000000fe (0x00000002, 0x89d5e008, 0x89785008, 0x89d7b6a8). A dump
was saved in: C:\WINDOWS\Minidump\Mini012708-01.dmp.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

 

[Malke]

Hi,

I'm experiencing "spontaneous" rebooting. What I mean is, I'll be
surfing, doing nothing out of the ordinary, when all of a sudden my PC
reboots. No warning, nothing..just reboots.

I find this alarming from an OS stability point of view.

The minidump file's not text - so can't interpret it.

How do I track down the cause?

The following is in my logs:

Event Type: Information
Event Source: EventLog
Event Category: None
Event ID: 6009
Date: 1/27/2008
Time: 10:49:28 AM
User: N/A
Computer: GIGA-55

(snippage)

This may not be an "OS stability" issue but a hardware failure. Truly
random failures usually are. However, to troubleshoot it you want to
stop the automatic restarting so you can get the Stop Error (blue
screen). Once you have the Stop Error, you can look it up here:

http://www.aumha.org/win5/kbestop.htm

To disable the automatic restart, System>Advanced>Startup and
Recovery>Settings and under System Failure uncheck "Automatically Restart".

If the Stop Error mentions a file, then this could be a driver issue
that just looks random.

The First Question Of Troubleshooting: what changed between the time
things worked and the time they didn't?


Malke

 

[Colin Barnhorst]

What are the temperatures in the computer? Do you monitor them? Are you
overclocking?

 

[Ken Blake, MVP]

I'm experiencing "spontaneous" rebooting. What I mean is, I'll be
surfing, doing nothing out of the ordinary, when all of a sudden my PC
reboots. No warning, nothing..just reboots.

I find this alarming from an OS stability point of view.

This is much more likely to be a hardware issue than a Windows one, so
the "OS stability point of view" is probably irrelevant.

You are presumably blue-screening, and you are set to reboot whenever
that happens. Right-click My Computer, and choose Properties. On the
Advanced tab, click Settings under Startup and Recovery. Under System
failure, uncheck the box "Automatically restart.

Now when the problem occurs again, instead of restarting, you will get
the blue screen with diagnostic information. Post back with those
details for more help.

 

[Twayne]

I'm experiencing "spontaneous" rebooting. What I mean is, I'll be
surfing, doing nothing out of the ordinary, when all of a sudden my
PC reboots. No warning, nothing..just reboots.

I find this alarming from an OS stability point of view.

This is much more likely to be a hardware issue than a Windows one, so
the "OS stability point of view" is probably irrelevant.

You are presumably blue-screening, and you are set to reboot whenever
that happens. Right-click My Computer, and choose Properties. On the
Advanced tab, click Settings under Startup and Recovery. Under System
failure, uncheck the box "Automatically restart.

Now when the problem occurs again, instead of restarting, you will get
the blue screen with diagnostic information. Post back with those
details for more help.[/QUOTE]

Ken's response is good; I was about to respond likewise.

Also, what happened when you clicked on the suggested links to go to
http://go.microsoft.com/fwlink/events.asp? Or didn't you even try
those? More often than not there isn't any help there, but on occasion
they have some great fixes listed.

--
Twayne

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