SP4 download problems

[Ron]

Need service pack install to enable download of worm
patch, but unable to complete SP4 download, can't
find "Problems with download" file to get version of SP4
not requiring a web connection during install. Anyone
have the answer? this is catch22. thanks!

 

[Roland]

I am having the same problem. I have also tried calling
the toll free service to get an answer but they have been
busy for more than one hour.

Did you get any response?