SP2 won't install

[Bruce Parrish]

I tried to install Windows XP service pack 2 this morning but with no
luck :-(

An error message is produced: "Setup could not verify the integrity of
the file Update.inf: Make sure the cryptographic service is running on
this computer".


Has anyone any ideas as what could be wrong?

Regards,


Bruce

 

[Peter]

Start/Run - enter "services.msc" without the "" click OK. Expand window and
look to make sure Cryptographic Services are started and on automatic. If
not right click and adjust on the Properties tab.

 

[Jupiter Jones [MVP]]

Bruce;
See this:
http://www3.telus.net/dandemar/updatinf.htm

Also see the Service pack Installation Checklist:
http://www3.telus.net/dandemar/spackins.htm

 

[Bruce Parrish]

Start/Run - enter "services.msc" without the "" click OK. Expand
window and look to make sure Cryptographic Services are started and
on automatic. If not right click and adjust on the Properties tab.

Cryptographic Services are started and on automatic but SP2 still won't
install, bringing up the same error message as before.

Regards,


Bruce

 

[Meatlocker_Seven_RUles_Y0]

Properties tab.

Cryptographic Services are started and on automatic but SP2
still won't
install, bringing up the same error message as before.

Regards,


Bruce

Bruce, try downloading SP2 ( if you dont have the disk ) and loading
it in Safe Mode. Ive been getting the same Crypto errors on a clients
PC since SP1 came out. He ran it SP1 free for the past year, but we’ve
decided with all the worms etc we need to figure this problem out.

Obviously I had tried all the net posted fixes, from the microsoft
methods to some others that various techs have come up with.

Here’s a page to check out:
http://www.updatexp.com/cryptographic-service.html

However, none of these seemed to work for me. Safe Mode DID work,
iwithout other fixes, but I got another error "cannot write to or
read from the database" during the "Set Restore Point" section of
the SP2 install, however, I found a batch file fix for that problem
here: http://www.michna.com/kb/WxSP2.htm#..._Service_Pack_2

Oddly enough, when I first attempted to load SP2 and received the
Cryptographic error, I knew to restart it in Services, and it worked
as soon as I did ( much to my surprise, having attempted this on the
SP1 install unsuccesfully ) However, at reboot, I got a "Missing or
Corrupt etc etc pci.sys file"

I attempted to restore that file via the Recovery Console but to no
avail ( ie: it would expand, but still not start XP )

So I reformatted, and went with the Safe Mode ( as all future attempts
to restart the Crypto service did NOT allow me to install SP2 )

As Im sure you can predict, Ive been pulling my hair out over this
one, in fact the client is so frustrated he went and bought a brand
new Toshiba laptop and will be passing down this box to his daughter

BUT!! I did fix it, and SP2 is loaded and OUT THE DOOR goes this
nightmare of a job.

WHY?? does this computer act this way? Ive literally installed 100’s
of XP’s and never had this problem except on this one machine.. Ive
had success with the identical hardware config and motherboard. ( Asus
a7v8x-x ) I even RMA’d the hard drive at one point ( a year ago ) And
we replaced the RAM and ribbons. I ran extensive processor and mobo
burn-in tests and nothing came up. The only thing I can think is that
either the CD-Roms are both wonky ( brand new, and I tried both ) and
are not reading the Install Disk at exactly the point it is installing
certificate settings, OR Asus and MS teamed up to insert a chip which
busts pirated XP versions ( Highly unlikely.. ) but considering Ive
installed the same XP Pro Corp Cd on multiple Asus boxes, it just
NEVER MADE SENSE, still doesnt, but Im glad it works, and I hope I
never have to deal with this again, even though I seem to have it beat
finally!

 

[shinken]

Bruce, try downloading SP2 ( if you dont have the disk ) and
loading it in Safe Mode. Ive been getting the same Crypto
errors on a clients PC since SP1 came out. He ran it SP1 free
for the past year, but we've decided with all the worms etc we
need to figure this problem out.

Obviously I had tried all the net posted fixes, from the
microsoft methods to some others that various techs have come
up with.

Here's a page to check out:
http://www.updatexp.com/cryptographic-service.html

However, none of these seemed to work for me. Safe Mode DID
work, iwithout other fixes, but I got another error "cannot
write to or read from the database" during the "Set Restore
Point" section of the SP2 install, however, I found a batch
file fix for that problem here:
http://www.michna.com/kb/WxSP2.htm#..._Service_Pack_2

Oddly enough, when I first attempted to load SP2 and received
the Cryptographic error, I knew to restart it in Services, and
it worked as soon as I did ( much to my surprise, having
attempted this on the SP1 install unsuccesfully ) However, at
reboot, I got a "Missing or Corrupt etc etc pci.sys file"

I attempted to restore that file via the Recovery Console but
to no avail ( ie: it would expand, but still not start XP )

So I reformatted, and went with the Safe Mode ( as all future
attempts to restart the Crypto service did NOT allow me to
install SP2 )

As Im sure you can predict, Ive been pulling my hair out over
this one, in fact the client is so frustrated he went and
bought a brand new Toshiba laptop and will be passing down
this box to his daughter

BUT!! I did fix it, and SP2 is loaded and OUT THE DOOR goes
this nightmare of a job.

WHY?? does this computer act this way? Ive literally installed
100's of XP's and never had this problem except on this one
machine.. Ive had success with the identical hardware config
and motherboard. ( Asus a7v8x-x ) I even RMA'd the hard drive
at one point ( a year ago ) And we replaced the RAM and
ribbons. I ran extensive processor and mobo burn-in tests and
nothing came up. The only thing I can think is that either the
CD-Roms are both wonky ( brand new, and I tried both ) and are
not reading the Install Disk at exactly the point it is
installing certificate settings, OR Asus and MS teamed up to
insert a chip which busts pirated XP versions ( Highly
unlikely.. ) but considering Ive installed the same XP Pro
Corp Cd on multiple Asus boxes, it just NEVER MADE SENSE,
still doesnt, but Im glad it works, and I hope I never have to
deal with this again, even though I seem to have it beat
finally! 8)

I tried to install SP2 on WinXP Pro twice. Both times the install
seemed to get almost to completion when I receive an error message and
clicked the button to roll back or uninstall SP2.

I wonder if the problem is a corruption in one or more of the XP Pro
files and would like to reinstall XP Pro. Unfortunately, it’s an OEM
rather than Upgrade version. Is there a way to reinstall WinXP Pro so
that it checks and/or repairs XP files (somewhat like an upgrade does)
without wiping and reinstalling the entire OS. This is certainly
preferable, as I don’t really want to reinstall all of my software and
then hope that I backed up ALL of my data (incl favorites, Outlook
.pst files, etc).

Thanks,

S