sp2 service pack with i-e

[debbs]

Hi there i downloaded the new service pack 2 great
installed all ok
Then when i went to use the internet (broadband no
problems before) it would connect ok but couldnt detect
settings error pages i couldnt access any web pages and
my outlook express wouldnt work i am using Norton
antivirus and norton personal firewall as well as xp
firewall.
please be gentle with me i am none to technical! is there
a known issue with sp2 and ie? my isp did a ping test?
said that my settings had been knocked out is there a
patch or would i need to reinstall my internet-broadand
all over again if i reinstall sp 2 as once i unistalled
sp2 pack it was all working fine again allthough some
programs i deleted ages ago poped up from nowhere!
any ideas would be a great help many thanks
Debbs

 

[Steven Henson]

Hi there i downloaded the new service pack 2 great
installed all ok
Then when i went to use the internet (broadband no
problems before) it would connect ok but couldnt detect
settings error pages i couldnt access any web pages and
my outlook express wouldnt work i am using Norton
antivirus and norton personal firewall as well as xp
firewall.
please be gentle with me i am none to technical! is there
a known issue with sp2 and ie? my isp did a ping test?
said that my settings had been knocked out is there a
patch or would i need to reinstall my internet-broadand
all over again if i reinstall sp 2 as once i unistalled
sp2 pack it was all working fine again allthough some
programs i deleted ages ago poped up from nowhere!
any ideas would be a great help many thanks
Debbs

Its tricky but SP2 turns on Windows firewall on the first reboot...so I would be
inclined to turn that off. Not generally sound to have two firewalls running.
That should help get the network running again.

Also check out Norton's pages for advice with installing XP SP2...there are
reports of problems with this product and a patch has been released by them:-

http://www.symantec.com/techsupp/sp2/faq.html#3

"Norton Firewall/Norton Internet Security
Installing Service Pack 2 will not affect Norton Personal Firewall or Norton
Internet Security. The Windows Security Center, which is a component of Windows
XP Service Pack 2, will be aware that you have Norton Personal Firewall or
Norton Internet Security installed, but it will not be able to determine its
working status due to Symantec's tamper-protection technology.

Symantec has released an update which adds compatibility to the Windows Security
Center so that it may report the status of your Symantec security software. This
update is included in Norton Personal Firewall 2005 or Norton Internet Security
2005, and is available by LiveUpdate for Norton Personal Firewall 2004 or Norton
Internet Security 2004. The update will install on Windows XP, but will not take
effect unless you have the Windows Security Center installed."

My best guess would be (assuming that SP2 is not installed at the moment):-

1) Install the Norton Patch
2) reboot and if it works ok set a system restore point
3) Stop all Norton stuff and then reinstall SP2
4) On install reboot choose to turn off XP's firewall

Hope this helps!



Steven

 

[Quaoar]

Its tricky but SP2 turns on Windows firewall on the first reboot...so
I would be inclined to turn that off. Not generally sound to have two
firewalls running. That should help get the network running again.

Also check out Norton's pages for advice with installing XP
SP2...there are reports of problems with this product and a patch has
been released by them:-
http://www.symantec.com/techsupp/sp2/faq.html#3

"Norton Firewall/Norton Internet Security
Installing Service Pack 2 will not affect Norton Personal Firewall or
Norton Internet Security. The Windows Security Center, which is a
component of Windows XP Service Pack 2, will be aware that you have
Norton Personal Firewall or Norton Internet Security installed, but
it will not be able to determine its working status due to Symantec's
tamper-protection technology.
Symantec has released an update which adds compatibility to the
Windows Security Center so that it may report the status of your
Symantec security software. This update is included in Norton
Personal Firewall 2005 or Norton Internet Security 2005, and is
available by LiveUpdate for Norton Personal Firewall 2004 or Norton
Internet Security 2004. The update will install on Windows XP, but
will not take effect unless you have the Windows Security Center
installed."
My best guess would be (assuming that SP2 is not installed at the
moment):-
1) Install the Norton Patch
2) reboot and if it works ok set a system restore point
3) Stop all Norton stuff and then reinstall SP2
4) On install reboot choose to turn off XP's firewall

Hope this helps!



Steven

Other things take place, also. TCP/IP filtering get locked down
(advanced properties of the TCP/IP protocol), at least on some
computers. This will also take place when updating a firewall if the
security center is running. I have one computer that simply decided on
its own to terminate the ability to view its network. Be also aware
that if removing NAV (and possibly other Symantec products as well) that
Symantec simply forgot to unload from the registry some of the dll hooks
it puts in place for things like script examination. This plays havoc
with installing any firewall in the place of NAV since the dll is
removed by the hook is still in place.

This entire SP2 networking fiasco should be getting the highest level of
attention from its creator.

Q