J
Joe Schmuckatelli
PMFJIH, but I've run across a problem I'm not quite sure what to do
with.
A customer of ours brings in a system, saying he's having problems
installing SP2 on his XP Home system via Software Update, and that
everything else he tried downloading installed without a hitch. His
system was rebooting on startup, so I did a manual uninstall of SP2
and a repair install of XP Home, which got it going again.
Got back to the desktop, tried installing SP2 from CD. The install
goes normally, until the section where it says it's doing its
"cleanup". After thrashing the hard drive for a bit, a window pops up
saying that the "application has encountered a problem and needs to
close". Specifically, it says that update.exe had an exception
0xc0000005 in module ntdll.dll. If one closes the update program and
reboots (this time, I remembered to turn off the Automatic Reboot
feature), it bluescreened with a stop 0x00000024, with no mention of a
filename.
To try and pin down the problem, I have:
1) Pulled the hard drive, hooked it into another machine, and run
chkdsk/f;
2) Scanned the hard drive for defects (none were found)
3) Scanned for bad memory (one bad stick found, removed)
4) Set XP for a diagnostic boot with only the Cryptographic service
checked (it added two RPC services);
5) Tried installing SP2 in Safe Mode;
6) Installed the MSI 3.1 v2 hotfix separately before trying the
install;
....all to no avail.
I am at a loss. If you need more information, please do not hesitate
to ask.
with.
A customer of ours brings in a system, saying he's having problems
installing SP2 on his XP Home system via Software Update, and that
everything else he tried downloading installed without a hitch. His
system was rebooting on startup, so I did a manual uninstall of SP2
and a repair install of XP Home, which got it going again.
Got back to the desktop, tried installing SP2 from CD. The install
goes normally, until the section where it says it's doing its
"cleanup". After thrashing the hard drive for a bit, a window pops up
saying that the "application has encountered a problem and needs to
close". Specifically, it says that update.exe had an exception
0xc0000005 in module ntdll.dll. If one closes the update program and
reboots (this time, I remembered to turn off the Automatic Reboot
feature), it bluescreened with a stop 0x00000024, with no mention of a
filename.
To try and pin down the problem, I have:
1) Pulled the hard drive, hooked it into another machine, and run
chkdsk/f;
2) Scanned the hard drive for defects (none were found)
3) Scanned for bad memory (one bad stick found, removed)
4) Set XP for a diagnostic boot with only the Cryptographic service
checked (it added two RPC services);
5) Tried installing SP2 in Safe Mode;
6) Installed the MSI 3.1 v2 hotfix separately before trying the
install;
....all to no avail.
I am at a loss. If you need more information, please do not hesitate
to ask.