sp2 causing my Toshiba Satellite to reboot over and over

[Jason]

OK. II just applied the automatically downloaded sp2 on my Toshiba Satellite
running Windows XP Pro... and after restarting, every time Windows XP begins
to starte the system reboots itself. I am not even able to bring it up in
safe mode.

What is going on? This service pack appears to be an absolute disaster.

 

[Jason]

I disabled automatic reboot on error and am now seeing the following error
message:

STOP: c0000135 {unable to Locate Component}
This application ha failed to start because winserv was not found.
Re-installing the application may fix the problem.

OK. Now what? Is my system hosed?

 

[Bryan Martin]

your not running a linksys adapter are you?

I disabled automatic reboot on error and am now seeing the following error
message:

STOP: c0000135 {unable to Locate Component}
This application ha failed to start because winserv was not found.
Re-installing the application may fix the problem.

OK. Now what? Is my system hosed?

 

[Malke]

your not running a linksys adapter are you?

This has nothing to do with a Linksys adapter. The error message
indicates that you have the TVMedia malware on your computer. It was
important that you install SP2 onto a clean machine that was 100%
spyware and virus-free. Additionally, I believe there were Toshiba
patches that needed to be installed before SP2.

Here is a link to a Knowledge Base article about the winserv error:

You receive a "Stop: c0000135" and "winsrv was not found" error message
after you install Windows XP Service Pack 2
http://support.microsoft.com/kb/885523

You will need to remove Service Pack 2, clean up your machine (including
removing TVMedia malware), and apply any Toshiba patches for your
particular machine before reinstalling SP2.

Malke

 

[Jason]

If I have spyware, it wasn't my choice and irritates me if it is there. It
was slipped onto my system (and, btw, I would like those who do this be in
violation of law and sent to jail if they are sneaking this crap onto
unsuspecting users.)

The update was automatically downloaded by Microsoft and I, foolishly,
accepted it. This has never been a problem up until now. Now I appear to be
dealing with the conseuences.

This was supposidly a security update and Mirrosoft should have been aware
of the dangers of spyware before automatically sending it.

It now appears to be MY headache and I;m not happy.

 

[WSZsr]

You installed it so you are responsible. Did you follow the SP2
preinstallation checklist?
Never blindly install updates without adequate research.

 

[Jason]

There was no checklist. It popped up as a new update ready to install,
obviously downloaded in the background. Just like all the others, which have
never been a problem.

I fully understand I blew it by accepting the offer.

However, it didn't appear any different than any of the other automated
updates from Microsoft and showed up the same way... with no warning or
checklist.

This was far riskier update than the others... and Microsoft hosed me.

Now I'm dealing with it... and not at all happy about it.

 

[Malke]

There was no checklist. It popped up as a new update ready to install,
obviously downloaded in the background. Just like all the others,
which have never been a problem.

I fully understand I blew it by accepting the offer.

However, it didn't appear any different than any of the other
automated
updates from Microsoft and showed up the same way... with no warning
or checklist.

This was far riskier update than the others... and Microsoft hosed me.

Now I'm dealing with it... and not at all happy about it.

I am very sympathetic and understand that you are upset. Unfortunately
for end users like yourself, pc's have been marketed as being as easy
to use as toasters. This is not true. Computers are complex and
powerful tools.

There was a great deal of information about SP2 and how to prepare for
it in the popular press, on Microsoft's website, and in computer
magazines and articles aimed at the home user. I'm sorry that you
didn't see any of that. There has also been a great deal of information
about spyware and what a problem it is for Windows users. Again, I'm
sorry that you weren't aware of any of that. There is anti-spyware
legislation underway in the United States, although I am skeptical of
how useful it will be. Contact your government representatives and
voice your concern in whatever way is appropriate to your country.

The best thing for you to do with your laptop right now is to take it to
a good local computer repair shop (not a BestBuy or CompUSA type of
store) and have them fix it for you. Then if you don't want to learn to
take care of computer maintenance (and it's perfectly OK to make that
choice), have the machine looked at by a professional every three
months or so.

Good luck,

Malke

 

[Jason]

Actually, I was running a LinkSys wireless. Is there a problem with this
adapter?

 

[Malke]

Actually, I was running a LinkSys wireless. Is there a problem with
this adapter?

No. You have malware on your system.

Malke