sound problem

[Vanokat]

I am having problems with the sound on Vista. Music plays fine until I open
anything else. If anything is loading music is severely distorted. I have
updated eveything there is. I cannot listen to any music on Myspace or watch
any videos on Youtube...HELP!

 

[Colin Barnhorst]

You need to fill us in on what computer, operating system, and sound card
you are using.

 

[Vanokat]

You need to fill us in on what computer, operating system, and sound card
you are using.


I am using a HP desktop with Vista

How do I locate what kind of sound card??

 

[Colin Barnhorst]

Look in the device manager. As usual in Vista, just click on the Start Orb
and type "device manager" in Start/Search and hit Enter. Look down the list
to "Sound, video and game controller" and expand (click the plus). If you
right click on the device name and choose properties you can get further
details. Post back with the info.

 

[Vanokat]

Gee that was easy enough - I knew that but forgot...
Its Realtek Kigh Def. audio

 

[Colin Barnhorst]

What edition of Vista and is it x86 or x64?

Cal Bear reports in the next thread that new software came out today:
http://www.realtek.com.tw/downloads...=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

Get it from your computer or motherboard manufacturer if you can or use the
link provided here.

Post back on the results.

 

[Vanokat]

Don't know 86 or 64
System Info says... Windows Vista Home Premium
Version: Multiprocessor Free 6.0.6000

Will check out link. Thanks

 

[Colin Barnhorst]

It will tell you on the system properties page under "System Type" if you
are using VHP x64. Right click on Computer and choose Properties.

 

[Vanokat]

OK Under system type it says - 32 bit OS

I DL the Realtek driver from the link you provided - it actually helped
somewhat but still cracks and breaks up when I open a program.

 

[Colin Barnhorst]

Do a clean boot and see if the problem persists. That will rule out a third
party program causing the issue.

http://support.microsoft.com/kb/331796

 

[Vanokat]

Hi Colin - OK I am sitting here listening to music - quite loudly and with no
problems what so ever after I did the clean boot thing. Only trouble is I
have yet to determine which program is the cause. Half my issue is I am stuck
on Windows ME. I had my old computer for 6 years or so. Having lots of
trouble getting used to Vista. Where can I locate a list like I had for ME
that tells me what I have to have running. There is alot of stuff running
(Thanks to my 3 teenage sons) I do not know what is what.
Thanks for your help and time.
Kat

 

[Colin Barnhorst]

Windows Defender will show the list (type "defender" in Start/Search and
choose Software Explorer under Tools) and the programs you disabled are on
the Startup tab on the System Configuration Utility (msconfig). As the KB
describes, the idea is to enable programs one by one and reboot until the
problem returns. That will identify the culprit. At that point you can
look for updates for the culprit or leave it disabled (or uninstall it).

 

[Vanokat]

You are making me too smart for my own good here... I think the culprit is my
AV which is Defender Pro. I am still working on this as time allows - my
world is a crazy one.

 

[Colin Barnhorst]

You can always uninstall it and temporarily install AVG or Avast free
editions while you are troubleshooting.