Some PPS files won't open in PP Viewer 2007

C

Colin

My wife uses a desktop PC with Office 2003, including PowerPoint 2003. So far
all PowerPoint files sent as email attachments open & run OK.

I use a older laptop with Works + Word, and it doesn't have PowerPoint
installed. Both computers use XP Home + SP2, fully patched and all applicable
Office updates & patches as well, including the update for Word 2007 DOCX
files. Both computers run IE7 and OE6, again fully patched.

On the laptop I have been using PowerPoint Viewer 97 satisfactorily until
recently when several files (*.pps) wouldn't run. Often the first screen
would open but nothing else except for the last page.

I have downloaded and installed PowerPoint Viewer 2007, thinking that this
would open all files from 97 onwards. But it is no better at opening these
problem files than PP Viewer 97.

Additionally, since installing PP Viewer 2007, I cannot open any PP
attachment in Outlook Express 6, something I used to do all the time. When I
try this, even with PP files that used to run, the file now opens in Notepad,
not PP Viewer 2007.

I have checked the file associations in Folder Options, and PPS as well as
PPT files are set to open with PP, but the only way that I can open these
files now is to save the attachment to hard disk and then the file
association will open PP Viewer 2007.

At this point the files that opened OK in PP Viewer 97 still open OK, but
the problem ones just won't open beyond the first & last pages.

I have uninstalled and re-installed PP Viewer 2007 but have now run out of
ideas.

I have just installed Service Pack 1 for PP Viewer 2007, but it did not fix
the problem.

Any help would be greatly appreciated.
 
M

Michael Koerner

You probably need to install the compatibility package http://support.microsoft.com/kb/923505

--
Michael Koerner
MS MVP - PowerPoint


My wife uses a desktop PC with Office 2003, including PowerPoint 2003. So far
all PowerPoint files sent as email attachments open & run OK.

I use a older laptop with Works + Word, and it doesn't have PowerPoint
installed. Both computers use XP Home + SP2, fully patched and all applicable
Office updates & patches as well, including the update for Word 2007 DOCX
files. Both computers run IE7 and OE6, again fully patched.

On the laptop I have been using PowerPoint Viewer 97 satisfactorily until
recently when several files (*.pps) wouldn't run. Often the first screen
would open but nothing else except for the last page.

I have downloaded and installed PowerPoint Viewer 2007, thinking that this
would open all files from 97 onwards. But it is no better at opening these
problem files than PP Viewer 97.

Additionally, since installing PP Viewer 2007, I cannot open any PP
attachment in Outlook Express 6, something I used to do all the time. When I
try this, even with PP files that used to run, the file now opens in Notepad,
not PP Viewer 2007.

I have checked the file associations in Folder Options, and PPS as well as
PPT files are set to open with PP, but the only way that I can open these
files now is to save the attachment to hard disk and then the file
association will open PP Viewer 2007.

At this point the files that opened OK in PP Viewer 97 still open OK, but
the problem ones just won't open beyond the first & last pages.

I have uninstalled and re-installed PP Viewer 2007 but have now run out of
ideas.

I have just installed Service Pack 1 for PP Viewer 2007, but it did not fix
the problem.

Any help would be greatly appreciated.
 
C

Colin

Thanks Michael. The laptop doesn't have Office, apart from Word 2002 and of
course PP Viewer 2007. When I check Windows Updates it doesn't show the
Compatibility Package as being available for my laptop. I am wondering if i
should download & install it anyway. Any suggestions?
 
M

Michael Koerner

If I remember correctly, when you try to download, it checks your system to see if it is in fact compatible. If not it won't.

--
Michael Koerner
MS MVP - PowerPoint


Thanks Michael. The laptop doesn't have Office, apart from Word 2002 and of
course PP Viewer 2007. When I check Windows Updates it doesn't show the
Compatibility Package as being available for my laptop. I am wondering if i
should download & install it anyway. Any suggestions?
 
C

Colin

Thanks Michael. I downloaded & installed the Office Compatibility pack. It
didn't seem to check if applicable to my laptop, but it said successfully
installed. However, it made no difference to the problem.

As I said earlier, these PPS files open OK in my wife's desktop PC with
PP2003 installed, and the files that are a problem to my laptop open
correctly in her PC. This was why I first downloaded/installed the PP2003
Viewer but it didn't work and so then I decided to try the PP2007 Viewer.

I don't think the problem is connected to Office/PP 2007. One problem file
is NEWYEAR.PPS and only 323 KB. Is there anywhere I can send this file for
you to check? It is not an important file of course but is indicative of the
problem I am having.
 
M

Michael Koerner

Of course you can send it. Make sure you use the same subject line, and send it to (e-mail address removed)

--
Michael Koerner
MS MVP - PowerPoint


Thanks Michael. I downloaded & installed the Office Compatibility pack. It
didn't seem to check if applicable to my laptop, but it said successfully
installed. However, it made no difference to the problem.

As I said earlier, these PPS files open OK in my wife's desktop PC with
PP2003 installed, and the files that are a problem to my laptop open
correctly in her PC. This was why I first downloaded/installed the PP2003
Viewer but it didn't work and so then I decided to try the PP2007 Viewer.

I don't think the problem is connected to Office/PP 2007. One problem file
is NEWYEAR.PPS and only 323 KB. Is there anywhere I can send this file for
you to check? It is not an important file of course but is indicative of the
problem I am having.
 
M

Michael Koerner

I don't think that Microsoft has updated the viewer, so that it can handle Flash/Shockwave files. your sample played OK in the full version of PowerPoint. Thanks for taking the time to send.


--
Michael Koerner
MS MVP - PowerPoint


Of course you can send it. Make sure you use the same subject line, and send it to (e-mail address removed)

--
Michael Koerner
MS MVP - PowerPoint


Thanks Michael. I downloaded & installed the Office Compatibility pack. It
didn't seem to check if applicable to my laptop, but it said successfully
installed. However, it made no difference to the problem.

As I said earlier, these PPS files open OK in my wife's desktop PC with
PP2003 installed, and the files that are a problem to my laptop open
correctly in her PC. This was why I first downloaded/installed the PP2003
Viewer but it didn't work and so then I decided to try the PP2007 Viewer.

I don't think the problem is connected to Office/PP 2007. One problem file
is NEWYEAR.PPS and only 323 KB. Is there anywhere I can send this file for
you to check? It is not an important file of course but is indicative of the
problem I am having.
 

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