G
Guest
I want to do Remote Assistance for a number of clients. They boarder on the
PC-illiterate and I really want to find a better solution than the Ask for
Help scenario. It’s caused me to maintain multiple dummy hotmail accounts and
I still regularly am pulling my hair out just talking the remote user into
successfully asking for help.
There has got to be a better way. I’ve looked at the commercial offerings
and feel they are cost prohibitive. I would never recover the costs from my
clients.
Is there a way I can configure a remote machine (or better yet have them
insert a disk or something) that would allow me to take control of the
desktop? I’m all for security and I’m all for them authorizing my access but
I need something easy and manageable.
I have access to and looked at SBS and terminal services but they seem to
have their shortcomings as well.
Your opinions and horror stories are welcome
Thanks ALL
PC-illiterate and I really want to find a better solution than the Ask for
Help scenario. It’s caused me to maintain multiple dummy hotmail accounts and
I still regularly am pulling my hair out just talking the remote user into
successfully asking for help.
There has got to be a better way. I’ve looked at the commercial offerings
and feel they are cost prohibitive. I would never recover the costs from my
clients.
Is there a way I can configure a remote machine (or better yet have them
insert a disk or something) that would allow me to take control of the
desktop? I’m all for security and I’m all for them authorizing my access but
I need something easy and manageable.
I have access to and looked at SBS and terminal services but they seem to
have their shortcomings as well.
Your opinions and horror stories are welcome
Thanks ALL