Solution for a Windows XP Standby/Hibernate issue


G

Guest

I just wanted to let everybody know of an interesting problem that I recently
encountered and got resolved. Hopefully this posting can help somebody else
out.

I have a customer with a Toshiba Satellite notebook computer running Windows
XP SP2 with all of the latest updates (now). This customer recently
contacted me to let me know that the computer was no longer going into
Standby mode. This customer uses Standby and Hibernate fairly extensively.
They were still able to use the computer, but this was a pretty annoying
issue for them.

I knew that this customer rarely installed any software on this computer and
sure enough, when I came by to check out the problem, the computer was pretty
much in the state that I had last seen it. Everything appeared to be fine
except the following:

1. When selecting Standby, Windows would indicate that it was entering
Standby, the screen would blank and the power button LED would turn amber
(indicating a low power state). Then, within about five seconds, the
computer would wake up and go back into Windows.

2. When selecting Hibernate, Windows would indicate that it was hibernating,
the screen would blank, but the power button LED would not turn off. The
computer fans had stopped, but all of the LED indicators stayed lit green.
The only way to bring it back out of Hibernate was to hold the power button
until it went out and then press it again to power the computer back on.

The computer exhibited no other obvious problems. I checked for any wake on
LAN settings and other devices that could wake the computer, but nothing was
obvious.

It turns out that there was a trojan hiding on the system. I ran a full
system scan using Microsoft's AntiSpyware Beta in safe mode and it found the
threat, but appeared to only remove part of it. The threat was related to
the Trojan.Vundo or Trojan.Vundo.B nasty described at Symantec's web site. I
downloaded Symantec's removal tool for this trojan and it managed to clean it
off the system.

The computer now goes into Standby and Hibernate without issue. I hope this
information helps others.
 
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B

bxf

Thanks for the info. With the number of Standby/Hibernation related
problems that we see reported, it may just be the solution for some.
 
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B

Borg hater

hoopster said:
I just wanted to let everybody know of an interesting problem that I recently
encountered and got resolved. Hopefully this posting can help somebody else
out.

I have a customer with a Toshiba Satellite notebook computer running Windows
XP SP2 with all of the latest updates (now). This customer recently
contacted me to let me know that the computer was no longer going into
Standby mode. This customer uses Standby and Hibernate fairly extensively.
They were still able to use the computer, but this was a pretty annoying
issue for them.

I knew that this customer rarely installed any software on this computer and
sure enough, when I came by to check out the problem, the computer was pretty
much in the state that I had last seen it. Everything appeared to be fine
except the following:

1. When selecting Standby, Windows would indicate that it was entering
Standby, the screen would blank and the power button LED would turn amber
(indicating a low power state). Then, within about five seconds, the
computer would wake up and go back into Windows.

2. When selecting Hibernate, Windows would indicate that it was hibernating,
the screen would blank, but the power button LED would not turn off. The
computer fans had stopped, but all of the LED indicators stayed lit green.
The only way to bring it back out of Hibernate was to hold the power button
until it went out and then press it again to power the computer back on.

The computer exhibited no other obvious problems. I checked for any wake on
LAN settings and other devices that could wake the computer, but nothing was
obvious.

It turns out that there was a trojan hiding on the system. I ran a full
system scan using Microsoft's AntiSpyware Beta in safe mode and it found the
threat, but appeared to only remove part of it. The threat was related to
the Trojan.Vundo or Trojan.Vundo.B nasty described at Symantec's web site. I
downloaded Symantec's removal tool for this trojan and it managed to clean it
off the system.

The computer now goes into Standby and Hibernate without issue. I hope this
information helps others.

Hmm, fixed by a NORTON affiliated product. Wonder if NAV would have
detected it to begin with? If so, what version(s) since its a trojan horse,
not a virus.
http://www.symantec.com/avcenter/venc/data/trojan.vundo.b.html
 

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