smsc.exe has encountered a problem

[Kay]

I am having touble with my laptop. If I try to download a
program or run scandisk (McAfee) I can't do it and get an
error message: smsc.exe has encountered a problem and
notifyalert.exe has enocuntered a problem. Can you help
me. Thanks.

 

[Guest]

Check this tread:
http://www.thetechguide.com/forum/i...61f1f1fe2f47&showtopic=10645&st=0&#entry14205

 

[Kay]

Thanks so much. The first step to get rid of the worm is
to end snsc.exe in my processes. What's the best way to
get in to do this. Then I am supposed to delete the
smsc.exe files from windeows\prefech and windows\system32
and windows\driver... What is the best way to get in and
delete this. Thanks again for your help.

 

[Guest]

This program is associated with a virus or worm. If you do a Goggle search
you will come up with several links. Probably why you cannot access McAfee.
If you are a novice and cannot follow these steps:
____________________________________________________________________________
____________
1. End smsc.exe in your processes (DO this first because this worm will
prevent you from using regedit.exe and msconfig.exe)

2. Delete smsc*.* from c:\windows\prefech

3. Delete smsc.exe from c:\windows\system32

4. Delete c:\windows\driver cache\i386\Drivers.cab (this file has been
infected)

5. Use msconfig.exe to uncheck smsc.exe from startup.
____________________________________________________________________________
____________________

Then you may want to post a hijack log at one of the forums for expert
advice
Download HijackThis > http://www.aumha.org/a/parasite.php#hjt

Forums - Experts to read your HJT Log
http://forum.aumha.org/viewforum.php?f=30
http://computercops.biz/forums.html
http://forums.techguy.org/
http://forums.net-integration.net/index.php

Follow through with preventative measures
Helpful Links:
http://mvps.org/winhelp2002/unwanted.htm
http://www3.telus.net/dandemar/index.htm
http://aumha.org/secure.htm